EDMONTON BONE AND JOINT CENTRE
MEDICAL OFFICE ASSISTANT
Full Time
Rate of Pay: To be Determined
Hours of Work:
Monday to Friday Full Time hours (Daytime)
Position Summary:
Under the direction of the Team Leader and Clinic Manager the Medical Office Assistant (MOA) works collaboratively with the multidisciplinary team to support patients, families, and caregivers through the continuum of care.
The MOA provides essential administrative and clinical support to the Case Manager and Surgeons. They help organize and schedule patient care, maintain records, and build positive relationships with patients and external stakeholders such as Alberta Health Services.
KEY RESPONSIBILITIES':
- Coordinate internal clinic and external appointments related to exams, testing, and education.
- Maintain accurate waitlists in conjunction with the Case Manager using the Electronic Medical Record (EMR).
- Build rapport with patients and their families.
- Prepare consult packages, teaching charts, and OR charts according to chart order protocols.
- Complete clinic reconciliation with Case Manager and ensure EMR is updated after each clinic.
- Collect data for quality improvement or operational purposes as requested by management.
- Develop OR schedules within the EMR system based on input from Team Leads and Clinic Manager.
- Manage Surgeon dictations: send to transcriptionists and upload to EMR in a timely manner.
- Follow up with no-show patients and reschedule appointments as needed.
- Room patients and maintain clean, organized exam rooms.
- Prioritize and respond to phone calls/messages within 48 hours; triage as necessary.
- Check in patients for clinic appointments.
- Perform various administrative tasks: faxing, scanning, shredding, photocopying, assembling patient information booklets.
- Schedule and follow up on patient education sessions as needed.
- Maintain confidentiality of all patient and organizational information.
- Manage clinic flow until completion, which may occasionally require staying beyond regular hours.
- Assist other teams as needed based on workload.
- Maintain data accuracy in the VAX system.
- Participate in ongoing quality improvement initiatives.
- Perform other administrative duties as assigned by management.
Skills and Competencies
- Ability to follow direction and complete tasks efficiently.
- Excellent telephone and interpersonal skills.
- Strong collaborative skills within a multidisciplinary environment.
- Time management and multitasking ability in a fast-paced setting.
- High attention to detail and accuracy.
- Strong organizational and communication skills.
- Good judgment, discretion, and tact in sensitive situations.
- Working knowledge of medical terminology.
- Proficiency in Microsoft Office and clinical EMR systems.
- Awareness of scope of practice boundaries.
Qualifications:
Education:
Medical Office Administration diploma or certificate, or equivalent work experience.
Experience:
Minimum of 3 years of recent experience in a medical office or clinical setting, preferably in orthopedics.
Contacts:
Internal – Case Managers – Registered Nurses
Multidisciplinary Surgeons
Team: Surgeon office staff
- Physical Therapists
- Kinesiologists
- Administrative Staff
- Management Staff
- Internal Medicine
- Anesthesia
- Laboratory Technician
External:
- Patients and their families/supports
- Healthcare institutions and diagnostic services
- Alberta Health Services and Alberta Bone and Joint Health Institute
- Community and volunteer agencies
Note: This job description outlines the general nature and responsibilities of the role. It is not intended to be an exhaustive list of all duties and may be subject to change.
Job Type: Full-time
Pay: From $21.78 per hour
Expected hours: 38.75 per week
Benefits:
Application question(s):
- Thank you for your interest in the Medical Office Administrator position at the Edmonton Bone and Joint Centre.
Please note: If you do not meet the required experience and qualifications, we kindly ask that you do not apply. Only applicants who meet the stated criteria will be considered.
If you meet the requirements, thank you for applying! As we review applications, please monitor your email and phone, as we will contact selected candidates to schedule interviews.
If you do not hear from us, we sincerely thank you for your interest and wish you the very best in your job search.
Kind regards,
The Team at Edmonton Bone and Joint Centre
Education:
Experience:
- MEDICAL OFFICE ASSISTANT: 2 years (required)
Work Location: In person
