Edmonton, Ab Vice president of customer experience Jobs – 34 Openings This Week

Director, Insurance Underwriting Operations and Communication
Peace Hills Insurance —Edmonton, AB
- Marketing
- Analysis skills
- Bachelor's
Quick apply
Director, Business Integration & Communication
Peace Hills Insurance —Edmonton, AB
- PMP
- Analysis skills
- Project management
Quick apply
Director of Finance - Fort McMurray, AB
Diversified Transportation —Alberta
- $160,000–$185,000 a year
- Full-time
- ERP systems
- Finance
- Bachelor's
- Disability insurance
- Relocation assistance
Vice President -Human Resources
Durabuilt Windows & Doors —Edmonton, AB
- Full-time
- Human resources
- Manufacturing
- Leadership
Quick apply
14d
Associate Sales Professional – North Western Canada
Manitoulin Group of Companies —Acheson, AB
- Full-time
- Sales
- No university degree
- Travel
- Profit sharing
- Dental care
Quick apply
Director of Sales
Pacific Hiring —Edmonton, AB
- From $85,000 a year
- Full-time
- Sales
- Marketing
- Bachelor's
- Dental care
Quick apply
Service Inside Sales Representative
DSL Ltd. —Edmonton, AB
- Full-time
- Sales
- Administrative experience
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
Senior Project & Branch Manager
Pure Restoration Inc. —Edmonton, AB
- Weekends as needed
- Microsoft Word
- Google Suite
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Regional Sales Manager
Pacific Hiring —Edmonton, AB
- From $70,000 a year
- Full-time
- CRM software
- Sales
- Bachelor's
- Dental care
Quick apply
Director of Operations & Manufacturing
ECL Group of Companies —Edmonton, AB
- $204,000–$245,000 a year
- Engineering
- Master's degree
- Analysis skills
Quick apply
14d
Vice President, Sales & Distribution
Alberta Motor Association —Edmonton, AB
- Full-time
- Marketing
- Finance
- Master's degree
Branch Manager - Edmonton
Medline Industries —Edmonton, AB
- $132,800–$199,200 a year
- Weekends as needed
- Sales
- English
- Microsoft Office
- Employee assistance program
9d
Director, Credit & Collections
Finning International Inc. —Edmonton, AB
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
Branch Manager
Westerra Equipment —Edmonton, AB
- Full-time
- Management
- Sales
- Bachelor's
Quick apply
14d
Senior Account Manager Commercial Banking
National Bank of Canada —Edmonton, AB
- Full-time
- Hybrid work
- Sales
- English
- Master's degree
- Wellness program
- Employee assistance program
Director, Commercial Banking
National Bank of Canada —Edmonton, AB
- Full-time
- Hybrid work
- Sales
- English
- Master's degree
- Wellness program
- Employee assistance program
Director, Business Development
Integrated Marketing Platform —Edmonton, AB
- CRM software
- Sales
- Microsoft Office
Director, Accounting
Oilers Entertainment Group —Edmonton, AB
- Microsoft Office
- Hotel
- Analysis skills
Business Relationship Manager
Empire Envelope —Edmonton, AB
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Store discount
- Wellness program
Quick apply
General Manager
Fort Road Bingo Association —Edmonton, AB
- $65,000–$75,000 a year
- Weekends as needed
- Hospitality
- Customer service
- Finance
Quick apply
Branch Manager
Schindler —Edmonton, AB
- Management
- Engineering
- Microsoft Office
- Dental care
- Tuition reimbursement
Research Ethics Board Specialist
University of Alberta —Edmonton, AB
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Master's degree
Quick apply
6d
Manager, Mining Sales Support
SMS Equipment Inc. —Acheson, AB
- $125,000–$140,000 a year
- Monday to Friday
- Hybrid work
- Sales
- Microsoft Office
- Finance
Quick apply
VP of Sales - Commercial Worksite Products
Brandt —Edmonton, AB
- Sales
- Travel
- Construction
- Dental care
Quick apply
Director, Accounting
OEG Sports & Entertainment —Edmonton, AB
- Microsoft Office
- Hotel
- Analysis skills

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Director, Insurance Underwriting Operations and Communication

Peace Hills Insurance
Edmonton, AB

Quick apply

Job details

Permanent

Skills

Marketing
Analysis skills
Bachelor's
Project implementation
Communications
Business
Communication skills
Marketing

Full job description

We currently have a full-time position available for a Director, Underwriting Operations & Communication in our Edmonton office. Reporting to the Vice President, Underwriting Operations & Distribution the Director provides leadership to align people, process, technology, as well as Communication and Marketing initiatives for the organization. The role serves as the primary integrator between underwriting operations, broker distribution, technology partners, and key internal stakeholders—ensuring priorities are clear, initiatives are delivered consistently, and operational change is adopted and sustained. More specifically:

What You’ll Do:

Understand the strategic direction and annual priorities for Underwriting Operations, Broker Experience/Distribution, and the Communications/Marketing/Culture portfolio, ensuring alignment to corporate objectives and underwriting strategy.
Lead and develop direct reports fostering a high-performance, collaborative, and customer-focused culture.
Serve as the business sponsor for underwriting operational and digital initiatives, aligning cross-functional stakeholders, clarifying scope and impacts, and ensuring end-to-end readiness.
Identify, prioritize, and implement process improvements across underwriting operations and broker distribution to improve efficiency, accuracy, compliance, and broker/customer experience.
Establish and oversee operational reporting, analytics, and key performance indicators (KPIs) to monitor service levels, productivity, quality, and initiative outcomes; use insights to drive decisions and continuous improvement.
Ensure process and system changes are documented through clear standards and procedures.
Establish and maintain governance for underwriting operations documentation to ensure accuracy, consistency, and audit readiness.
Partner with Learning & Development to define role-based training requirements, validate materials against approved procedures.
Own internal and external communications for underwriting operations and broker experience initiatives, delivering clear, timely messaging and changing communications to support consistent execution and stakeholder alignment.
Provide oversight and direction for marketing activities, corporate culture events, within scope, ensuring alignment to brand standards, underwriting priorities, internal needs and broker-facing communication needs (including digital and social channels as applicable).
Champion corporate culture and employee engagement activities within the organization, ensuring events and communications support organizational values, connection and change adoption.

What You’ll Bring:

Minimum 10 years of progressive experience in underwriting operations, insurance distribution, or related roles, with at least 3 years in a leadership capacity
Bachelor’s degree in business administration or insurance equivalent work experience will be considered
CIP or FCIP Designation
Guidewire experience will be considered an asset
Marketing and communication experience or related courses/training would be considered an asset
Strong understanding of insurance underwriting, as well as how it relates to claims, billing, and broker management.
Proven experience in project execution, especially digital initiatives
Exceptional leadership, communication, and stakeholder management skills
Demonstrated ability to drive cross-functional integration and manage change
Innovative, forward thinker able to manage multiple priorities
Strong analytical, problem-solving skills, and confidence in decision making
Ability to present material and communicate in front of groups
Exceptional ability to build and maintain relationships
Commitment to continuous improvement

What You’ll Experience:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Work Location: In person

Quick apply

Refine Your Search

vice president of customer experience jobs in edmonton, ab

Director, Insurance Underwriting Operations and Communication

Director, Business Integration & Communication

Director of Finance - Fort McMurray, AB

Vice President -Human Resources

Associate Sales Professional – North Western Canada

Director of Sales

Service Inside Sales Representative

Senior Project & Branch Manager

Regional Sales Manager

Director of Operations & Manufacturing

Vice President, Sales & Distribution

Branch Manager - Edmonton

Director, Credit & Collections

Branch Manager

Senior Account Manager Commercial Banking

Director, Commercial Banking

Director, Business Development

Director, Accounting

Business Relationship Manager

General Manager

Branch Manager

Research Ethics Board Specialist

Manager, Mining Sales Support

VP of Sales - Commercial Worksite Products

Director, Accounting

I want to receive the latest job alerts for vice president of customer experience in edmonton, ab

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