DISTRICT MANAGER (Retail Operations)
Kent Building Supplies is seeking a District Manager of Retail Store Operations to lead, develop, and elevate store performance across Northern New Brunswick. District Managers at Kent are strong operational leaders who understand the full retail landscape—people, processes, customer experience, and financial results.
KENT stores operate as several distinct yet interconnected businesses under one roof, including core retail, Pro customer sales, and Install Sales. As District Manager, you will ensure alignment, consistency, and execution across these business lines—balancing multiple revenue streams, operational priorities, and customer needs at scale. You will oversee store operations, support Store Managers, and ensure excellence in execution to achieve sales, service, and safety goals.
Area of Responsibility: Edmunston, Woodstock, Grand Falls, Atholville, Bathurst, Tracadie-Sheila, Bouctouche, Miramichi.
What you will do:
· Lead & Develop Store Teams
Coach and mentor Store Managers to elevate leadership capability, operational execution, and customer service standards.
· Drive Operational Excellence
Ensure consistent execution of operational processes including inventory management, merchandising, store standards, and safety programs.
· Support Customer Experience Goals
Build a culture focused on delivering exceptional service, problem-solving for customers, and strengthening community relationships.
· Monitor & Improve Performance
Review key metrics for sales performance, labour planning, shrink management, safety compliance, and customer satisfaction—identifying opportunities and implementing action plans.
· Ensure Policy & Process Compliance
Provide direction on operational policies, health & safety expectations, loss prevention practices, and company standards.
· Collaborate Cross‑Functionally
Work closely with leaders in HR, Operations, Merchandising, and Supply Chain to address challenges and implement initiatives.
· Plan District Priorities
Forecast operational needs, coordinate store priorities, support new store openings, and lead operational improvement projects.
· Act as the Primary Support for Store Managers
Mentor, troubleshoot operational issues, and ensure all stores have the resources needed to succeed.
What you will bring:
· 5+ years of multi-unit retail leadership experience (District/Area Manager preferred)
· Bilingual French/ English
· Proven track record improving store operations, building high‑performing teams, and driving financial results
· Strong knowledge of retail operational best practices (merchandising, inventory, labour planning, shrink, safety)
· Ability to travel regularly throughout the district of Northern New Brunswick
· Exceptional communication skills, leadership presence, and problem‑solving capability
· Proficiency in Microsoft Office Suite; comfortable learning new systems (e.g., Power BI)
What we offer:
· A safe and supportive work environment
· Wellness program
· Employee and Family Assistance Plan
· Employee discounts on home improvement products
What we offer:
· A safe and supportive work environment
· Wellness program
· Employee and Family Assistance Plan
· Employee discounts on home improvement products
· Medical, Dental, Vision, RRSP Matching, and PTO benefits
·Company vehicle & Gas card
· Medical, Dental, Vision, RRSP Matching, and PTO benefits
· Growth and development opportunities within Kent and the greater J.D. Irving, Limited organization
Benefits:
- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Store discount
Experience:
- Multi-Unit Retail Management: 5 years (preferred)
Language:
- French and English (required)
Willingness to travel:
Work Location: In person
