elora, on hotel & accommodations guest services staff Jobs – 9 Openings This Week

Personal Concierge – Luxury Boutique Hotel, Elora Ontario
Luxury Boutique Hotel, Elora Ontario —Elora, ON
- $30–$35 an hour
- Part-time
- Customer service
- Hotel
- Front desk
- Flexible schedule
Quick apply
3d
Hotel Front Desk Clerk
Tru by Hilton —Milton, ON
- $17.20–$25.73 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
6d
Front Desk Agent
Best Western Plus, Fergus, ON —Fergus, ON
- $17.20–$18.00 an hour
- Part-time
- Hospitality
- Google Suite
- Customer service
Quick apply
Front Desk Agent - Hampton Inn & Suites Guelph
Hampton Inn & Suites By Hilton - Guelph —Guelph, ON
- From $17.60 an hour
- Full-time
- In-person
- Phone etiquette
- Hotel experience
- Dental care
- Vision care
Quick apply
11d
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Front Desk/Night Auditor
Mount Alverno Resort and Retreat —Caledon Village, ON
- $17.60 an hour
- Part-time
- Hospitality
- CPR Certification
- Hotel
Quick apply
12d
Night Auditor / Front Desk Associate – Super 8 Motel
Super 8 by Wyndham —Guelph, ON
- $17.60 an hour
- 8 hour shift
- Customer service
- Hotel
- Front desk
Quick apply
12d

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Customer Service and Sales Advisor
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Personal Concierge – Luxury Boutique Hotel, Elora Ontario

Luxury Boutique Hotel, Elora Ontario
Elora, ON

Quick apply

Job details

Permanent | Part-time
3 days ago

Benefits

Flexible schedule
On-site parking

Skills

Customer service
Front desk
Guest services
Restaurant experience
Communication skills
Hotel experience

Full job description

About the Role

We are looking for a Part Time Personal Concierge who is committed to the elevated standards expected with us. This role involves not only performing traditional concierge duties but also engaging proactively with guests as part of our Personal Butler Program. You will be reaching out to guests before their stay to gather information about their preferences and needs. With this personalized information, you will create bespoke itineraries and offer tailored recommendations, ensuring that every guest’s experience is seamlessly curated.

It is the responsibility of the Personal Concierge to provide each guest with a tailored experience from the moment they arrive to the moment they leave. As a Personal Concierge, you are the brand ambassador of the Hotel. It is your role to ensure the smooth operation of the Hotel while delivering unparalleled service to every guest.

Key Duties & Responsibilities:

Reach out to the guests ahead of their stay to confirm arrival, collect information to ensure their stay is personalized and memorable.
Provide personal assistance to guests, including managing guest arrivals, valet services, managing luggage, running errands or providing guests with knowledge about the Elora area and any activities they wish to participate in.
Craft bespoke itineraries based on personalized guest information and preferences collected prior to their stay.
Proactively offer exclusive opportunities, including booking tickets for events and arranging unique experiences, tailored to the guest’s interests.
Perform turndown service, creating a warm and inviting evening atmosphere with thoughtful gestures that surprise and delight guests.
Offer assistance by answering questions about the property, services, amenities, local dining, and attractions.
Anticipate guest’s needs and provide personalized touches to enhance their stay, ensuring they will want to return.
Address guest concerns and complaints professionally and empathetically, finding solutions to ensure satisfaction.
Collect guest feedback to identify areas for improvement and enhance the overall experience.
Develop rapport with guests, fostering a sense of loyalty through personalized service.
Maintain confidentiality and discretion in all matters related to the hotel and hotel guests.

Specific Skills and Qualifications:

Prior experience as a Concierge is highly preferred, ideally within a prestigious luxury hotel. Prior FOH fine dining restaurant experience considered an asset.
Proven ability to provide exceptional, personalized service to VIP’s and high-profile guests.
Expertise in researching guests’ preferences, crafting customized itineraries based on their individual needs and desires.
Extensive knowledge of the local area, including dining, events, hidden gems, seasonal activities, and unique experiences.
A personal commitment to delivering service that exceeds guest expectations.
Exceptional communication and interpersonal skills, with the ability to build lasting relationships with all people including guests, staff, and local residents.
Possessing an eye for detail, with a proactive mentality that will anticipate guests’ needs and deliver anticipatory service.
Excellent verbal and written communication skills for interacting with guests and colleagues.
Mastery of maintaining composure and professionalism in busy or stressful situations.
Flexibility to work various shifts, including nights, weekends, and holidays, as needed to support our guests.

Pay: $30.00-$35.00 per hour

Benefits:

Flexible schedule
On-site parking

Ability to commute/relocate:

Elora, ON: reliably commute or plan to relocate before starting work (required)

Experience:

luxury hotel or restaurant: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in elora, on

Personal Concierge – Luxury Boutique Hotel, Elora Ontario

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Front Desk Agent

Front Desk Agent - Hampton Inn & Suites Guelph

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Front Desk/Night Auditor

Night Auditor / Front Desk Associate – Super 8 Motel

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