Ever Dreamed of a Career Where You Can Meet People from All Around the World? Are you a self-starter who thrives on making people’s day just a little brighter? If so, The DoubleTree by Hilton Hotel & Conference Centre Regina wants to hear from you! We’re on the lookout for an exceptional Full-Time, Guest Services Agent to join our team of customer service professionals. If you’re enthusiastic, dedicated, and ready to make a lasting impression, this is the perfect fit for you!
About the Role:
As a Guest Services Agent, you’ll be the first smile our guests see and the last goodbye they receive. Your mission is to make every interaction seamless, efficient, and memorable! Here’s what you’ll be doing:
- Deliver top-notch service at check-in, check-out, and throughout the guest’s stay
- Process reservation, cancellation, and modification requests with ease
- Handle all customer requests with professionalism and tact using the HEART Model of service recovery
- Must be available to work weekends. Shifts will be 3PM-11PM
- Must be available to work Mondays and Fridays, and then another shift during the week. Primary hours are 7AM-3:30PM and 3PM-11PM.
What We’re Looking For:
- You’re passionate about customer service and delivering an exceptional guest experience
- Empathy and a positive attitude are second nature to you
- Fluent in English with excellent communication skills (written and verbal)
- Strong memory for remembering promotions and processes
- Previous experience working Front Desk in a hotel and 2+ years in a customer-facing role
Qualifications:
- Grade 12 or equivalent (education is key, but your personality is the star!)
- Open availability is preferred since you’ll be working varying shifts shifts from 7am 11-pm weekdays
We Offer:
- World-class Hilton brand training
- Employee insurance coverage plans and perks like discounted meals or transit passes
- Exclusive employee discounts at Hilton hotels globally
- A flexible manager and a positive, inclusive environment where you’ll be valued and recognized
Ready to be part of a global hospitality leader? Apply now and join us in delivering smiles and unforgettable experiences, one guest at a time! We can’t wait to meet you!
Job Types: Full-time, Permanent
Pay: $16.39-$17.15 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- Vision care
Experience:
- Microsoft Office: 2 years (required)
Work Location: In person
