Outlets Manager – Food & Beverage
Regina, Saskatchewan
The Opportunity
We are recruiting an experienced Outlets Manager to lead the day-to-day operations of two busy hotel food and beverage outlets, a full-service restaurant and pub. Reporting to the Director of Food & Beverage, this is a hands-on, highly visible role leading the service team, working closely with the kitchen, connecting with guests and ensuring both outlets run smoothly.
This isn't a desk job. We're looking for someone with strong judgment and discernment, a leader who can read a situation, determine what needs attention, make a sound decision and adjust course when circumstances change.
What You'll Be Responsible For
- Lead daily operations across the restaurant and pub, ensuring each shift is organized, appropriately staffed and ready to deliver excellent service.
- Lead and develop the team through hiring, onboarding, training, coaching, performance management and clear accountability.
- Own the guest experience, maintaining high service standards and confidently resolving concerns when they arise.
- Manage scheduling and labour, adjusting staffing to business volumes while balancing service and financial performance.
- Partner closely with Culinary to maintain strong communication between front-of-house and kitchen teams.
- Manage inventory and operating controls, including food & liquor ordering, inventory counts and monitoring expenses.
- Support reservations, special events and high-volume periods, providing visible leadership on the floor when it matters most.
- Look for ways to improve, assessing what's working and what isn't, identifying practical solutions and taking initiative to improve service, workflow and team effectiveness.
What You'll Bring
- 4+ years of progressive food and beverage experience, including leadership responsibility in a restaurant, pub, hotel or similar hospitality environment.
- Strong knowledge of front-of-house restaurant and bar operations.
- Proven ability to lead, coach and develop hourly service teams.
- Experience with scheduling, labour management, inventory, ordering and operating controls.
- Strong organizational skills with the ability to manage competing priorities and adapt quickly as business needs change.
- A collaborative leadership style with strong communication skills.
- Strong Microsoft Office skills, including Word, Excel, Outlook and SharePoint.
- Experience with restaurant point-of-sale (POS) systems such as Squirrel, Micros or similar; Squirrel experience is an asset.
- Experience with workforce-management systems; UKG or similar experience is an asset.
Hotel experience is valuable, but strong restaurant or bar management experience is equally relevant.
The Person Who Will Thrive Here
- You notice what needs to happen and act.
- You don't simply identify problems, you think them through, determine the best path forward and take initiative. You know when to stay the course and when something needs to change.
- You're equally comfortable coaching an employee, resolving a guest concern, collaborating with the kitchen and stepping onto the floor when service gets busy.
- You build credibility with people, hold high standards and take pride in creating an environment where both guests and employees want to return.
Schedule
- This is a full-time leadership position, generally 40 hours per week, with flexibility based on business volumes. Evening, weekend and holiday availability is required, particularly during high-volume periods and special events.
- The role requires someone comfortable working in a fast-paced hospitality environment where priorities can change quickly.
We thank all interested applicants. Please note that only those applicants who meet the qualifications and requirements will be contacted.
Lotus Group provides Elevated Search, Recruitment and Human Resource services across Canada. With established client and talent networks spanning coast to coast, we know that employees are the power that fuel excellent organizations. Lotus group is dedicated to being Canada's most trusted provider of Elevated People Solutions.
For more information, visit www.lotus-group.ca
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Pay: $40,000.00-$60,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care
Work Location: In person
