Lead, Replenishment and Distribution, Supply Chain
Replenishment and Distribution
Victoria, BC
The Lead, Replenishment and Distribution, Supply Chain provides leadership and oversight for replenishment and distribution services across South and Central Vancouver Island. This role is accountable for the effective day-to-day operation, coordination, and continuous improvement of distribution, receiving, and customer service functions. The Lead supports strategic initiatives, drives operational excellence, and ensures supply chain services meet organizational standards in a complex and evolving environment.
What you’ll do
- Supervise the day-to-day operational activities of the designated hospital(s) and/or warehouse(s) including monitoring operational safety and workflow coordination and allocation of resources are efficient and cost effective; respond to and resolve daily operational issues and ensures adherence to standards such as emergency response guidelines and procedures. Investigate Workplace Health and safety concerns, and conduct injury investigations as per PHSA protocols.
- Monitor, control and coordinate the flow of goods, services, and information ensuring that customer service and time objectives are achieved within existing financial constraints to meet operational objectives. Make recommendations to Manager, Regional Distribution and Supply Chain Leadership for improvement of In-Hospital Replenishment or Warehouse activities, such as workflow efficiencies, and with regard to industry best practices, quality assurance, continual process improvement, and customer service and staff satisfaction.
- Provide leadership and guidance to unionized staff using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of required outcomes and ensure adherence to regulatory, and safety standards. Investigate work and staff issues and initiates disciplinary action, under the guidance of the Manager, Senior Director and/or Human Resources, up to and including terminations.
- Ensure regulatory and safety alignment and continuous improvement of standard warehouse and distribution operating procedures such as receiving of goods, cross docking, inventory allocation, CSA standards for warehousing of medical/ surgical goods, replenishment system, traffic management, data interchange systems, demand management, electronic data systems administration and related functions. Partner with Logistics Coordinators and/or Shared Service Site Customer Service Representatives with accessing supply information such as usage reports, operational costs, satisfaction ratings, etc.
- Collaborate with Supply Chain Leads, and consults with Manager, Logistics Coordinators, Health Authority Leaders and/or Shared Service Site Customer Service Representatives and customers to identify product and equipment storage and distribution requirements; develop and implement strategies to provide reliable and consistent supply of products and equipment throughout the region.
- Liaise with vendors and appropriate stakeholders, including other Health Authority Leaders, to address vendor performance issues and exchange information relating to supply chain business practices and trends, working with vendors to ensure service levels meet standards, and communicating with vendor or third party services personnel to identify, isolate and resolve problems.
- Assist in the preparation of the annual operating and capital equipment budget for PHSA Replenishment and Distribution operations; monitor activities and ensures expenditures are within approved budgets; identify efficiencies and ensures optimal use of resources, making recommendations on current and future operational/ service adjustments.
- Participate in the development of warehouse and distribution performance metrics. Gather and organize information from a variety of sources, provide relevant statistical and progress reports, verify and improve data integrity. Facilitate the continuous improvement of Warehouse and/or In Hospital operations by monitoring Key Performance Indicators and participating in established Quality Monitoring Programs. Participate in ISO activities including ISO preparedness, implementation and compliance monitoring.
What you bring
Qualifications
- A level of education, training, and experience equivalent to a Bachelors’ Degree in Business Administration or related field and completion of an accredited program in Warehouse Management or Logistics, five (5) years of recent, related experience in warehouse, or logistics management including a minimum of two (2) years’ leadership/supervisory experience.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Warehouse Operations contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Excellent written and verbal communication skills. Keen attention to detail. Strong data analytical skills. Strong customer service skills. Highly self-motivated and self-directed. Team oriented and ability to work within a collaborative environment.
- Ability to lead, motivate, and mentor staff members and subordinates. Demonstrated ability to build and maintain effective relationships. Ability to work efficiently and effectively with diverse groups of stakeholders.
- Ability to troubleshoot and investigate problems independently or with others, and demonstrated excellent communication skills, with excellent interpersonal skills.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-Time
Salary Range: $76,111 - $109,409 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: Victoria General Hospital - 1 Hospital Way, Victoria, BC V8Z 1R7
Closing date: Applications accepted until position is filled
Hours of Work: 07:30-15:30 Monday-Friday
Requisition #: 197771E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on April 29, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
