Company: Horizon Ag & Turf
Location: Falher
Position: Parts Technician
Wage: $27-$30, determined by qualifications.
Team up with the Best People and the Best products!!
Are you a problem solver with exceptional customer service? Do you want to be part of a company with decades of experience serving agricultural and commercial equipment clients all over Alberta? Join our team as a Parts Technician to take your career to the next step and showcase your skills in this fast-paced environment.
THE COMPANY:
Horizon Ag & Turf was established in 2024 as Agland and Martin Deerline merged operations. While the name is different, you can expect the same faces to greet you, quality equipment, timely service solutions and parts reliability when you walk into our dealership locations. We are a family-owned and operated business with over 65 years of experience in the agriculture, property owner, landscaping, construction and golf industries. Grounded by our Roots. Eyes on the Horizon.
THE POSITION:
A Parts Technician plays a vital role in keeping equipment running smoothly by ensuring the right parts are always available. With a blend of technical knowledge and excellent customer service you’ll assist both customers and technicians, helping each of them find what they need.
- Manage relationships with parts customers, providing seamless communication and follow-ups to ensure customer satisfaction.
- Provide parts availability and pricing to our customers, offering multiple solutions when available.
- Take incoming phone calls from customers, completing their requests in a timely manner.
- Provide technical and sales support to parts customers.
- Follow-up on outstanding quotes, working to close open orders.
- Communicate effectively with internal stakeholders, including parts support teams.
- Manage inventory, including Identifying and requesting parts that should be added to location inventory to meet customer needs.
- Source and purchase parts accurately and efficiently.
- Ensure all warehousing standards and practices are maintained.
- Participate in the training and mentoring of additional personnel when hired, contributing to the growth and development of internal teams.
Skills required:
- Strong understanding of agricultural, commercial, compact equipment and lawn tractors.
- Previous dealership experience in parts or service departments is highly preferred.
- Excellent verbal and written communication skills.
- Proficient use of computer programs and technology.
- Ability to work in a fast-paced customer service focused environment, while multitasking and managing time effectively.
- Problem solving skills with a proactive solution-oriented approach.
- Excellent negotiation/ conflict resolution skills.
- Exceptional interpersonal and organizational skills.
- Available to work a flexible shift; including on call and weekends.
- A client-first attitude with a commitment to delivering exceptional service.
- Valid Driver’s license and clean driving record.
WHY SHOULD YOU APPLY?
- You’ll love being a part of our team! PLUS…
- Competitive compensation plan
- Full benefits package (RRSP, Life & Disability, Medical/Dental)
- Comprehensive and ongoing training/ Professional development opportunities.
- Supportive team environment.
- Employee Discounts!!
INTERESTED?
Easily Apply with your Indeed profile!!
We thank all applicants for their interest, however, only candidates selected for interviews will be contacted.
Pay: $27.00-$30.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
Work Location: In person
