Job Overview
The Branch Manager is responsible for overseeing all branch functions including operations, staff leadership, customer service, financial performance, and compliance, while ensuring alignment with company goals and maintaining strong communication with Head Office. This role is ideal for a motivated leader who takes ownership of branch performance, leads by example, and is actively involved in both strategic and day-to-day operations.
Responsibilities and Duties
· Oversee daily operations including dispatch, deliveries, warehouse activities, and fleet maintenance.
· Accountable for the daily opening and closing procedures of the depot.
· Ensure a clean, organized, and efficient branch environment
· Take stock of supplies and requesting them from the appropriate person.
· Preparing and submitting the required reports to Head Office.
· Oversee all employees in the branch (drivers, sorting team members, team leads, technicians etc.).
· Set clear direction and expectations to keep staff focused on objectives.
· Train, coach, and develop team members to meet performance standards.
· Participate in recruitment, onboarding, and retention of employees.
· Address performance concerns and employee issues by providing them training.
· Follow progressive discipline and document incidents when required.
· Manage/maintain employee timesheets and vacation requests.
· Oversee and help with warehouse operations and help manage fleet-related issues.
· Ensure that company policies and procedures are understood, being followed, and provide clarification on the policies and procedures, if required.
· Ensure adherence to safety protocols and PPE requirements.
· Manage and optimize delivery routes by regularly reviewing performance, identifying inefficiencies, and adjusting, such as adding or removing routes to improve operational effectiveness.
· Developing and maintaining relationships with clients and customers.
· Conduct tailgate or safety meetings when needed or required.
· Promote and cross-sell the organization’s products and services to clients.
· Willing to go on the road when required.
· Occasional travel may be required based on operational needs
Job Requirements
- Reliable and punctual.
- Should have reliable transportation to get to/from work.
· Demonstrate ability to think strategically while remaining hands-on with daily operations.
· Review and abide by company policies and procedures.
· Able to prioritize and multitask effectively.
· Excellent time management and organizational skills.
· Comfortable working in a fast-paced environment.
· Hard-working and team player.
· Ability to drive a 16’ Cargo van to a 5-ton truck.
· Ability to lift/carry/push up to 75 Lbs and in some cases up to 150 lbs with assistance.
· Flexible schedule and willingness to work extra hours when required.
· Willing to take on additional duties as requested or required.
· Must adhere to all safety protocols, including the proper use of Personal Protective Equipment (PPE). Safety vests are provided by the organization; however, employees are required to supply their own steel-toe footwear.
Qualifications and Skills
- Strong interpersonal skills - Excellent communication skills, both verbal and written.
- Confidence and skillful negotiating skills.
- Commitment to continuous improvement and leadership skills.
- Computer literate – proficient in MS Office Suite like Outlook, Teams, Excel, Word.
- Strong organizational skills to give the team direction.
- Able to work effectively and independently under minimal supervision.
- Strong customer service focus.
- Ability to adapt to ongoing changes.
- Attention to details.
- Knowledge of how to use and troubleshoot handheld devices.
- Knowledge of how to maintain a Fleet.
- Willing to “roll up your sleeves” to work with the team.
Certifications/Requirements
- High school diploma/GED required.
- Minimum of 5 years of relevant experience preferred.
- Valid Driver's License.
- Driver's Abstract.
Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals. We do not discriminate based on race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, sexual orientation, or source of income.
Job Types: Full-time, Permanent
Pay: $70,000.00-$75,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program
Ability to commute/relocate:
- Fort McMurray, AB: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- management: 5 years (preferred)
Language:
Licence/Certification:
- Class 5 Drivers License (required)
Willingness to travel:
Work Location: In person
