Company Description:
Embrace your passion for hiking, skiing, snowboarding, and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change, and experience a new adventure while further developing your career. To live and work in a National Park is a once-in-a-lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard, and receive extraordinary benefits, including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
Job Description:
The Front Office Department is now recruiting for the following opportunities:
- Concierge Agent
- Royal Service Agent
Successful applicants will be matched to available positions based on previous relevant work experience.
Starting Rate: $20.33- $22.72
Start Date: August 2026
Concierge Agent
- Offer professional, consistent, friendly, and engaging service
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
- Providing accurate information about activities and dining in the hotel and surrounding area
- Offering assistance to all guests in making reservations and arrangements for travel, dining, special requests, and activities
- Serve as a liaison for guests by providing information relating to all aspects of the hotel
Royal Service Agent:
- Process all external and internal calls by redirecting calls or directly assisting the caller
- Take ownership of the caller’s request and ensure follow-up according to the hotel’s standards
- Maintain accurate records of guest calls to maintain data integrity
- Serve as a liaison for guests by providing information relating to all aspects of the hotel
- Maintain knowledge of the hotel’s emergency procedures
Qualifications:
Concierge Agent:
- Previous experience in a similar environment will be an asset
- Must possess outstanding guest service skills, including professional verbal communication skills
- Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
- Proven ability to perform under pressure in a fast-paced, team-based environment
Royal Service Agent:
- Must possess outstanding guest service skills, including professional verbal communication skills
- Proficient in the use of Microsoft Office applications (Outlook, Word, Excel)
- Strong interpersonal and problem solving abilities
- Self‑motivated, with the ability to make effective decisions
- Ability to maintain high service levels under pressure
- Ability to consistently stand and walk through out shift
You may be required to work on holidays, weekends, overnights, and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you can meet these requirements as needed.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional information
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Pay: $20.33-$22.72 per hour
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Life insurance
- Mileage reimbursement
- On-site gym
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program
Work Location: In person
