Job Title: Experiences Supervisor
Reports to: Site Manager
Compensation: $50,000.00 annual salary, health benefits package, 15 days holiday with additional 5 paid days off during the annual year-end closure.
Hours of work: Full-time, permanent, 35 hours per week.
Fort Steele Heritage Town is a living history site dedicated to the preservation, interpretation, and enhancement of British Columbia’s rich heritage. Fort Steele serves as a cultural and educational resource, engaging visitors in the stories, traditions, and historical significance of the Region. We would like to acknowledge that the Site is located on the traditional, ancestral and present Ktunaxa homeland and extend our gratitude for the opportunity to live and learn in mutual respect and appreciation.
The Site is supported by the Cranbrook Archives, Museum and Landmark Society and its Executive Management Team which provides strategic direction, development and funding to achieve the site’s mandate. Our team values a supportive and collaborative work culture that is respectful, challenging and promotes diversity and creativity.
Position Summary
The Experiences Supervisor is responsible for planning, coordinating, and supervising all experiential learning and interpretation activities that bring the site’s history to life. This role ensures a cohesive visitor experience by aligning interpretive storytelling, events, educational programming, and heritage trades demonstrations into an integrated and high-quality public offering.
Key Responsibilities
- Provide direct supervision and leadership to the Interpretation Coordinator, Education Coordinator, and Heritage Trades Coordinator
- Oversee the planning, coordination, and delivery of all experiential and interpretive programming
- Ensure consistency, quality, and historical accuracy across all public-facing experiences
- Support the recruitment, scheduling, coordination, and on-site supervision of interpretive and experiential volunteers
- Provide coaching and feedback to staff and volunteers delivering tours, performances, and demonstrations
- Support onboarding and training related to interpretation, and historical performance standards
- Support and guide historical character acting, street interpretation, and immersive performance experiences
- Receiving direction from Collections and Archival Supervisor, ensure character portrayals, scripts, and interpretive approaches align with historical research and site standards
- Assist with performance scheduling, site activation, and visitor engagement strategies
- Oversee visitor experience quality across tours, demonstrations, camps, performances, and public programs
- Monitor visitor flow, engagement levels, and experience consistency
- Work closely with Operations, Livestock, Retail & Guest Services, and Marketing teams to align scheduling, promotion, and on-site experience delivery
- Support festivals, and large-scale experiential initiatives
- Assist with seasonal experience planning and staffing coordination
- Review visitor feedback and participation data to inform improvements
- Support the Director of Education and Experiences in the development of standards, interpretive guidelines, and operational procedures
Knowledge, Experience and Skills
- Post-secondary diploma or degree in a relevant field AND/OR a combination of education and experience in developing and delivering public programming for diverse audiences.
- Three (3) years relevant work experience, preferably in delivering and/or developing programming in a museum or heritage site setting.
- An understanding of Indigenous relations in this region; additionally, familiarity with the Truth and Reconciliation Commission and the relevant Calls to Action for Museums is an asset. This knowledge can be through education, lived or worked experience.
- First Aid (any level) an asset.
- Knowledge of the BC Curriculum and historical inquiry an asset.
- Experience with primary source research and implementation in historical programming.
- Ability to work with children and understanding of learner diversity.
- Excellent interpersonal and communication skills marked by professionalism, teamwork, and courtesy.
- Strong computer skills, in particular knowledge of Microsoft 365, specifically Excel for data analysis, and database systems.
- Proven supervisory and leadership experience.
- Ability to interact and communicate with large groups of people from a variety of backgrounds and educational levels and explain concepts to a variety of audiences.
- Ability to work to a budget, ideally additional experience in developing budgets for programs.
We are looking for these personal qualities:
- Initiative: We need someone who has ideas as well as someone who can come up with creative solutions!
- Reliability: We must be able to count on you to ensure the success of our programs.
- Judgement: Things evolve rapidly, being able to make decisions with discernment is an essential quality to being successful in this position
- Detail Oriented: the details matter!
Cranbrook is a town with a diverse and international community. Our organization strives to reflect this in our work and our team. We encourage applicants who identify as LGBTQ2S+, Person with Disabilities, Indigenous, and visible minorities to apply. We are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise how we can accommodate you best.
How to Apply
In the spirit of reconciliation, we are committed to increasing Indigenous representation throughout the organization and encourage applicants to self-identify as Indigenous within cover letters and/or resume.
Please send your resume and cover letter as a PDF to [email protected], Subject line: first name, last name, job title. Ex: Jane Doe, Experiences Supervisor. The selection process will remain open until the position is filled.
*We appreciate all applications; however, only short-listed candidates will be contacted. A clean criminal record check and vulnerable sector police check will be required before employment*
Job Types: Full-time, Permanent
Pay: $50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Work Location: In person
