Work environment
You don’t have to wear a uniform to make a difference!
Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance.
Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.
Telecommunications Operators work in Communications Centers that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.
What does the work involve?
- Monitoring of police resources and systems with computer aided dispatch and monitoring systems
- Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public
Safety Answering Point for 9-1-1.
- Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
• ~~Shift Work ~~ • The 9-1-1 Police Dispatch Centers operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).
Important messages
When you to this selection process, you are not ing for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
When you to this selection process, you are not ing for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
The Indigenous Career Navigators Program, among others, is designed to provide Indigenous peoples with advice and guidance through the application/hiring process. To Indigenous peoples seeking individual support related to your application or during the assessment phase, please contact our RCMP Indigenous Career Navigator (ICN):
[email protected]
The PO-TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified PO-TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the PO-TCO-02 group and level.
- The Training Program is comprised of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching. The duration of the training program varies according to the location of the position.
For a candidate to be appointed directly to PO-TCO-02 position, he must have obtained a pass mark for each of the essential qualities in addition to the "safety concern" competency and successful completion of an Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or Successful challenge** of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy.
**The term "successful challenge" means applicants from other police agencies (not police officers) who have experience call-taking and/or dispatching and who have completed a training program, can take the exam without attending the in-class training in order to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives. Applicants who successfully challenge will be required to successfully complete the Field Coaching program.
**The use of AI is prohibited.
You must complete your application and future assessments independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools) (for example, Copilot, ChatGPT, or any other form of AI.)
You may be asked to explain or elaborate on your answers in a follow-up interview.
Any violation may be investigated and result in serious consequences, including the rejection of your application. "
Other information-
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you .
Information on employment equity
For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who to this selection process must include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users.
Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
All job applications must be submitted through the GC Jobs system.
Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location, Fredericton, N.B.
Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.
Candidates must meet the essential qualifications to be appointed to a position.
