~Service Advisor
Join the team at Fredericton Kia, a proud member of Shift Auto Group.
If you're passionate about helping people, enjoy building lasting relationships, and thrive in a fast-paced, customer-focused environment, we'd love to hear from you.
At Fredericton Kia, you'll be part of a collaborative Service team committed to delivering an exceptional customer experience. You'll work alongside professionals who value integrity, teamwork, continuous learning, and creating customers for life.
What You'll Do
As a Service Advisor, you'll be the key connection between our guests and the Service Department. You'll guide customers through the complete service experience, communicate vehicle needs clearly, coordinate repairs, and ensure every guest receives professional and personalized service from check-in through vehicle delivery.
Responsibilities include:
Welcoming guests and managing the complete service experience from appointment scheduling through vehicle delivery
Building genuine customer relationships through professional, honest, and transparent communication
Preparing accurate repair orders, estimates, and service documentation
Explaining recommended maintenance, repairs, and value-added services clearly and confidently
Communicating with Technicians to ensure accurate repairs and timely customer updates
Coordinating with the Parts Department to source required components and support an efficient Service workflow
Managing customer inquiries through phone, email, and in-person interactions
Providing proactive updates to customers regarding repair status, timelines, and recommendations
Following up with customers after service visits to ensure satisfaction and encourage long-term loyalty
Supporting preventative maintenance recommendations and genuine Kia service solutions
Maintaining accurate customer records and ensuring dealership processes and OEM standards are followed
Collaborating with Service, Parts, Sales, and Administration teams to deliver an outstanding ownership experience
Contributing to a collaborative Service Department focused on customer satisfaction and continuous improvement
What We're Looking For
Previous experience in automotive service, dealership operations, retail, hospitality, or other customer-focused environments is considered an asset
Exceptional customer service skills with professionalism, empathy, and integrity
Outstanding communication, interpersonal, and relationship-building skills
Strong organizational and time management abilities
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment
Self-motivated, reliable, and accountable with a positive team-first attitude
Comfortable learning and utilizing Dealer Management Systems (DMS), CRM platforms, and service software
Strong problem-solving skills and the ability to communicate technical information in a clear and customer-friendly manner
Commitment to continuous learning, professional development, and delivering exceptional results
Valid driver's license with a clean driving record
Ability to work evenings, weekends, and other hours that support dealership operations
Assets include:
Previous Automotive Service Advisor experience
Automotive service or dealership experience
Experience using Dealer Management Systems (DMS), CRM, or service software
Knowledge of vehicle maintenance, repair processes, and automotive technology
Strong customer retention and relationship-building skills
Compensation & Benefits
We offer a competitive compensation package designed to reward performance while supporting your long-term career growth.
Benefits include:
Competitive compensation with performance-based earning potential of $50,000-$70,000 annually
Comprehensive Health, Dental, and Life Insurance
Paid OEM manufacturer training and ongoing professional development
Career advancement opportunities throughout Shift Auto Group's growing network
Modern dealership technology, DMS, CRM, and service systems
Supportive leadership focused on coaching, development, and success
Employee recognition programs, team events, and performance incentives
Team-oriented culture built on integrity, accountability, and customer satisfaction
Why Join Fredericton Kia?
At Fredericton Kia, you'll join a dealership committed to delivering exceptional customer experiences while investing in the people who make that possible. You'll build meaningful relationships, represent an exciting vehicle brand, and grow your career within an organization that values professionalism, teamwork, innovation, and continuous improvement.
At Shift Auto Group, our common purpose is simple:
"We create lasting relationships by providing the finest automotive experiences anywhere."
If you're ready to build a rewarding career with a dealership that invests in your success and values exceptional customer experiences, we'd love to hear from you.
Apply today and become part of the Fredericton Kia team!
