Fredericton, Nb Service desk support Jobs – 17 Openings This Week

Service Desk Analyst
JDI IT —Fredericton, NB
- $45,000–$60,000 a year
- Full-time
- Windows
- Bachelor's
- Continuous improvement
3d
Front Desk Receptionist
Berni Williams Insurance and Financial Services Inc. —Fredericton, NB
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
Quick apply
Residence Receptionist (Secretary PL3)
University of New Brunswick —Fredericton, NB
- $21.98–$26.04 an hour
- Full-time
- Microsoft Office
- Hotel
- Administrative experience
- Disability insurance
- Dental care
1d
Customer Support Representative (NBHL) - PC26006
NB Health Link —Fredericton, NB
- Weekends as needed
- Word processing
- English
- Microsoft Office
Fashion Associate (Part time) - Regent Mall
RW&CO —Fredericton, NB
- Part-time
- Remote
- Microsoft Office
- Cashiering
- POS
- Paid time off
- Flexible schedule
Quick apply
3d
Alumni Service Representative
University of New Brunswick —Fredericton, NB
- $51,626–$70,362 a year
- Weekends as needed
- CRM software
- Sales
- Databases
- Disability insurance
- Dental care
7d
Team Leader, Service Desk
Medavie —New Brunswick
- $73,465–$82,648 a year
- Full-time
- Remote
- Computer Science
- English
- Bachelor's
- Dental care
- Vision care
2d
Administrative Assistant
Haven for Hope Counselling Centre —Fredericton, NB
- $16–$17 an hour
- Part-time
- Google Suite
- Microsoft Outlook
- Social media management
Quick apply
(CAN) General Merchandise Associate
Walmart Canada —Fredericton, NB
- From $16.05 an hour
- Full-time
- Customer service
- Merchandising
Keyholder (Part time) - Uptown Centre
PENN. —Fredericton, NB
- Part-time
- Customer service
- Merchandising
- Microsoft Office
- Paid time off
- Flexible schedule
Quick apply
Seeking Experienced Pet Bather/Office Assistant
Grooming Tails Pet Salon —Fredericton, NB
- From $17 an hour
- Full-time
- Heavy lifting
- Sales
- Customer service
- Store discount
- Dental care
Quick apply
Director of Operations
Marriott International, Inc —Fredericton, NB
- $110,000–$145,000 a year
- Full-time
- Sales
- Hotel
- Bachelor's
Medical Aesthetician
DermaEnvy Skincare —Fredericton, NB
- Up to $21 an hour
- Part-time
- Sales
- Computer literacy
- Sanitation
- Store discount
- Dental care
Quick apply
5d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Area Customer Service Coordinator / Floater Clerk
Ricoh Canada —Toronto, ON
Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple…
$19–$20 an hour
Quick apply
Student Residence Admin Services Representative
Georgian Green Student Residence —Barrie, ON
Connect with contacts within the local community who support student development, such as various college departments (GCSA, International, Housing), local…
$40,000–$45,000 a year
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for service desk support in fredericton, nb

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst

JDI IT
Fredericton, NB

Apply Now

Job details

Full-time
3 days ago

Skills

Live chat
Desktop support
SCCM
Call center experience
Incident Reporting
Windows
Bachelor's
Continuous improvement
ITIL
Customer service orientation
SharePoint
ServiceNow
College diploma
Account management
Communication skills
Client interaction
Active Directory
Mobile devices
Information Technology

Full job description

As a Service Desk Analyst at JDI IT, you will serve as the first point of contact for internal users across all JDI companies experiencing technology issues. You will handle Incident Reporting, Service Requests, and general IT inquiries through phone, chat, and ticketing systems.

Our high-energy, fast-paced team takes pride in delivering strong technical support and exceptional customer service. As a key member of the JDI IT team, you will troubleshoot issues, guide end users through solutions, and ensure a consistent, high-quality support experience aligned with ITIL best practices.

This role offers the opportunity to join a forward-thinking Service Desk, where you can expand your technical skills, build business knowledge, and contribute to continuous improvement initiatives across IT operations.

All successful applicants must have been in Canada for at least 5 years to meet the requirements for the Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence.

Salary Range: $45,000 to $60,000

Serving as the primary point of contact for incident reporting, service requests, and general IT inquiries
Responding to support requests via phone, chat, and ticketing systems in a timely and professional manner
Providing strong technical support and exceptional customer service to end users
Troubleshooting and resolving hardware, software, and end-user device issues
Guiding end users through IT processes and solutions with clear and effective communication
Owning tickets from intake through resolution, including proper documentation of all activities
Escalating complex or high-priority issues to Tier 2 teams or ITOC as appropriate
Assisting with user account management, password resets, and basic System Access Requests (SARs)
Acting as a point of contact for escalations, ticket reviews, and user concerns
Maintaining a high level of customer satisfaction through effective communication and problem resolution
Contributing to knowledge base articles and support documentation
Identifying and flagging recurring issues to support Problem Management efforts
Collaborating with other IT teams to support issue resolution and application rollouts
Staying current with technologies, tools, and best practices to continuously improve service delivery

University degree or college diploma related to IT
Experience with desktop applications such as: Windows 10/11, Office 365, Teams, Microsoft Edge, Google Chrome, SharePoint, SCCM remote control, Pulse Secure
Experience with end-user computing technologies – desktops, laptops, handheld devices, and mobile devices
Basic knowledge of Active Directory and networking concepts
Strong communication skills with an uncompromising focus on delivering an excellent customer experience
Ability to analyze, troubleshoot, and escalate technical issues through to resolution
Ability to prioritize and manage multiple tasks in a fast-paced, high-volume environment
Naturally curious with a creative and open-minded approach to problem solving

Good to have

Experience in an IT environment supporting end users
Familiarity with Active Directory administration
Experience with ServiceNow or similar ITSM tools
ITIL Foundations or working knowledge of ITIL practices
Previous customer service or call center experience

The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Apply Now

Refine Your Search

service desk support jobs in fredericton, nb

Service Desk Analyst

Front Desk Receptionist

Residence Receptionist (Secretary PL3)

Customer Support Representative (NBHL) - PC26006

Fashion Associate (Part time) - Regent Mall

Alumni Service Representative

Team Leader, Service Desk

Administrative Assistant

(CAN) General Merchandise Associate

Keyholder (Part time) - Uptown Centre

Seeking Experienced Pet Bather/Office Assistant

Director of Operations

Medical Aesthetician

Explore jobs in cities nearby

I want to receive the latest job alerts for service desk support in fredericton, nb

Job seeker tools

Employer Tools

Browse

Stay Connected