Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Counter Server is the face of the food & beverage outlet for Ivy Lea. This crew member is knowledgeable of The Upper Deck & Onboard canteen menu offerings and is technically competent in serving food and beverages. The Counter Server is hospitable and cordial to guests and co-workers, acts safely and responsibly, is knowledgeable about the City Cruises Ivy Lea vessel operating schedule, the 1000 Islands and local attractions. The successful candidate will personally contribute to the unforgettable guest experience by way of exceptional care for food & beverage, being respectful of decisions made by direct supervisors, be favorably viewed by their peers and be swift and efficient in the execution of their assigned duties.
*Please note this is a seasonal/contract position.*
Crew Benefits:
- Competitive Wage
- Retention Bonus - up to $500.00!
- Complimentary Cruise Tickets & Uniforms
- Crew Recognition Awards
- Crew Referral Program - up to $200.00 per referral
- Crew Events
- Paid Training
Duties and Responsibilities:
- Provide amazing hospitality to guests and co-workers as prescribed in our RESPECT Service System.
- Reports to work on time and for all scheduled shifts, clocking in and out appropriately, in conjunction with
managing personal break time appropriately.
- Understands all policies and procedures relating to the crew’s role within the company.
- Maintains uniform in conjunction with a neat, clean, and well-groomed appearance in compliance with appearance
standards.
- Welcomes with a warm greeting of guests, provides information to guests including but not limited to; menu
descriptions, dining periods, hours of operation, special events, cruising options, embarkment schedules, offerings
in Gananoque and local attractions.
- Executes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties
as required to maintain an appealing, hygienic, healthy and safe environment for staff and guests in their
designated work areas. Including the completion of all daily & weekly checklists.
- Counts money in cash drawers at the beginning of shift (sorts, counts currency and coins) to ensure that amounts
are correct and that change amounts are adequate.
- Set up and break down patio, and service stations as prescribed by supervisor.
- Takes and serves food and beverage orders in a timely manner in a fast-paced environment.
- Responsible for all sales transactions from selling food and beverage items to cash reconciling in an accurate and
timely fashion.
- Rotates food and beverage products by practicing first in and first out procedures.
- Advises Supervisor when food & beverage or supply stock needs replenishing.
- Checks I.D. on any guests ordering alcohol who look under 30 years old.
- Works as a team during high volume business levels, ensure outstanding guest experience.
- Complies with Health & Safety standards, company and departmental policies and procedures and legislative
requirements.
- Any other duties as assigned by the manager or supervisor on duty.
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education.
- Minimum one (1) year of customer service preferred.
- Previous hospitality experience preferred.
- Smart Serve Certification Required.
- Proficiency in POS cash register, cash handling.
- Energetic, enthusiastic, and self-directed personality is essential.
- Will be closely supervised; accepts all training and guidance on a continuous basis. Passes along best practices and
techniques to fellow crew members.
- Strong verbal, written and interpersonal skills. Knowledge of another language in addition to English is an asset.
- Must be able to effectively understand and convey written and verbal information to guests and coworkers.
- Must possess a service orientation – actively looking for ways to help others.
- The nature of the work may be strenuous, and the work environment may be warm. Will work for extended
periods of time without sitting.
- Required to lift furniture and other heavy items such as tables and chairs, up and down stairs.
- Ability to work flexible hours and shifts which may include early mornings, late nights, weekends, and holidays.
- Will be required to be available for work on all weekends during July & August including major holidays.
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms).
- Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip
shoes during shifts.
- If required, wear additional assigned Personal Protective Equipment (PPE) (i.e. gloves, weather appropriate dress
attire, sun protection)
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
