You're not looking for another dead-end customer service job.
You want steady hours, real pay, and work where your voice actually helps people solve a problem.
You want to use both English and French, stay sharp in a fast-moving day, and be part of something built to last.
If you like helping customers, keeping things moving, and being the person people trust, keep reading.
At Ideal Roofing, we've spent more than 95 years building premium metal roofing and siding products for customers across Canada and the northeastern United States.
That matters if you're stepping into this Bilingual Steel Service Center Representative role. You're joining a company known for quality, dependability, and customer satisfaction, with a culture that's strong, reliable, and built to last.
Your day won't be sitting around waiting for the phone to ring. You'll be talking with customers in English and French, answering questions, preparing quotes, and helping people get the right products and materials.
You'll make outbound calls, solve order issues, handle delivery delays with honesty, and recommend smart options when plans change. When a customer needs answers fast, you'll be the calm, capable voice that keeps the sale moving.
You'll also support the outside sales team and build real relationships over time. This is the kind of role where being organized, positive, and sharp earns trust quickly.
We have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.
Don't worry—if you take the time to apply, we will respond to 100% of the applicants.
The process:
-
Click apply and answer a few Who, What, When questions. (5 min)
-
You'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!).
-
We'll contact you to get scheduled for an in-person interview.
You'll work a steady 40 hours a week. Pay for this role is $29 to $36 per hour, depending on your experience and fit. There are also opportunities for advancement and recognition as you grow inside a stable, expanding company.
This is stable, long-term work with a 95-year-old Canadian manufacturer. If you're tired of wondering what next year looks like, that kind of staying power matters.
-
Comprehensive medical, dental, and vision coverage
-
Paid company shutdown between Christmas and New Year
-
Ongoing training, internal promotions, and career development
-
Retirement plan
-
Employee assistance program
-
Supportive, family-oriented culture focused on teamwork, respect, and safety
This is not for someone who gets rattled by a fast-paced day, avoids tough customer conversations, or struggles to stay organized. But if you like solving problems, helping people, and being counted on, you'll fit right in.
You'll do well here if you're fluent in English and French, communicate clearly, and can juggle moving parts without losing your cool. You listen well, think on your feet, and care about getting customers the right answer.
-
You're fluent in written and spoken English and French
-
You have strong listening, verbal, and written communication skills
-
You can plan, organize, and stay goal-focused
-
You solve problems well and make cost-conscious decisions
-
You can multitask, stay positive, and deliver results in a fast-paced environment
-
Knowledge of steel service centre products is an asset
-
A trade diploma in construction, engineering, HVAC, or a related discipline is an asset
-
Previous sales and estimating experience is an asset
-
This is not for you if you want a slow day, vague expectations, or minimal customer interaction
If you want steady work, real responsibility, and a company with staying power, apply now. Good people don't stay available for long.
- Employment Type: Full-time
-
Work Hours: 40 to 40 hours work
-
Required Education: Certification
-
Required Experience: Experienced(3) years
