gatineau, qc bilingual call center representative Jobs – 6 Openings This Week

Contact center Agent
Groupe Nordik —Gatineau, QC
- $21.94 an hour
- Full-time
- Bilingual
- Sales
- Customer service
Quick apply
2d
Bilingual Customer Service Representative - BUMP Group
BUMP —Ottawa, ON
- $45,000–$50,000 a year
- Weekends as needed
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Excel
- Life insurance
Quick apply
Customer Service Representative
Quincaillerie Richelieu Ltee —Ottawa, ON
- Full-time
- Bilingual
- Heavy lifting
- Customer service
Quick apply

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Bilingual Inbound Customer Service Representative
Optima Communications International Inc. —Whitby, ON
Answering Inbound calls from our customers. Listen carefully to customers, and personalize their experience. Bilingual Inbound Customer Service Representative.
$19.75 an hour
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Bilingual (EN/FR) Customer Service Representative
goeasy —Pickering, ON
Acquire comprehensive knowledge of all products to confidently address and answer any customer inquiries. Internal development training programs and platforms…
$20.10–$25.00 an hour
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Contact center Agent

Groupe Nordik
Gatineau, QC

Quick apply

Job details

Full-time
2 days ago

Skills

Bilingual
French
Sales
Customer service
Call center
English
High school diploma or GED

Full job description

Creators of unique Canadian Spa Villages, Groupe Nordik brings exceptional wellness experiences to life in all its destinations.

Nordik Spa Village Chelsea, Thermea Spa Village Winnipeg and Thermea Spa Village Whitby

Supported by a team of over 800 passionate employees, we combine innovation, expertise and teamwork to push the boundaries of wellness. Every team at Groupe Nordik plays a key role in bringing our ambitious creations to life. Each one of us is a passionate individual, united by a shared desire to make a difference.

Your Day-to-Day Mission

Our contact centre representatives are the starting and ending point of our wellness experience. From managing reservations to educating guests on the benefits of our spas, you will be at the heart of our operations, assisting guests through phone calls and online inquiries. Our contact centre supports our operations and guests at all times — we are open Monday to Sunday, 364 days a year.

What Groupe Nordik Offers You:

Competitive salary based on Groupe Nordik's pay scale
Access to a comprehensive benefits program, including telemedicine
Complimentary spa access for you and a guest of your choice
Discounts on food, massage therapy, and aesthetic services at our spas
Free access to an on-site fitness facility
A warm and welcoming work environment, including parking and complimentary non-alcoholic beverages
Personalized training and development program

Your Contribution to the Team Will Include:

Provide assistance to guests by phone, chat and/or email
Answer questions and facilitate problem resolution
Provide product recommendations and/or complete the sales cycle based on guest needs
Recognize and act on upselling opportunities
Recognize when to escalate issues or complaints to supervisors, based on the guest interaction
Gather information and document interaction details to ensure appropriate follow-up on guest requests
Adhere to contact centre standards for customer service excellence, including scripts and procedures
Follow up on all internal requests, as needed

To Succeed in This Role, You Will:

Hold a high school diploma
Possess a minimum of 2 (two) years of experience in sales and/or customer service
Be bilingual (French and English) — essential to support our operations outside Quebec
Call centre experience is considered an asset

The Ideal Candidate for This Role:

Communicates effectively, both verbally and in writing, in French and English
Manages multiple tasks at once
Demonstrates excellent interpersonal skills
Shows analytical thinking and attention to detail

Work Schedule and Status:

Permanent full-time positions
Flexible availability is required

Quick apply

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Bilingual Customer Service Representative - BUMP Group

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