Gatineau, Qc Desk agent Jobs – 12 Openings This Week

Service Desk Agent
Hydro Ottawa —Ottawa, ON
- Full-time
- Hybrid work
- Bilingual
- English
- High school diploma or GED
8d
Part Time Front Desk Agent
Cartier Place Suite Hotel —Ottawa, ON
- From $21.26 an hour
- Part-time
- Bilingual
- Customer service
- Hotel
Quick apply
5d
Guest Services Agent
Days Inn Ottawa Downtown —Ottawa, ON
- $19.18 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Dental care
Quick apply
Front Desk Agent
Hampton Inn & Suites Ottawa West —Ottawa, ON
- $17.75 an hour
- Part-time
- Bilingual
- Hospitality
- Heavy lifting
Quick apply
Night Auditor/Front Desk Agent
Quality Inn —Orleans, ON
- $17.60–$19.00 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
5d
Hampton by Hilton-Night Auditor
HCC (Ottawa) LP. —Ottawa, ON
- $26.44 an hour
- Part-time
- Bilingual
- Customer service
- Hotel
Quick apply
11d
Guest Services Partner (Front Desk Agent)
Brookstreet Hotel Corporation —Kanata, ON
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
7d
Front Desk Agent - Hotel Operations
Hard Rock Hotel & Casino Ottawa —Ottawa, ON
- $20.05 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
11d
Guest Service Agent
Sandman Hotel Group —Ottawa, ON
- $21.90 an hour
- Full-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
Guest Service Agent Part-time Fairfield Kanata
Silver Hotel Group —Ottawa, ON
- $20.16 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
14d
Bilingual Fairmont Gold Supervisor/ Concierge (Full-Time)
FAIRMONT —Ottawa, ON
- $27.50 an hour
- Full-time
- Bilingual
- Microsoft Word
- Serving
Quick apply
13d

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Part Time Front Desk Agent
Cartier Place Suite Hotel —Ottawa, ON
Perform front desk duties including reservations, check-ins, check-outs, guest services and Front Desk administration duties.
From $21.26 an hour
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5d
Reception - Concierge
Amica Senior Lifestyles —Ottawa, ON
Answer phone calls, emails, and other messages redirecting to appropriate parties. Respond to front-desk inquiries by providing information about.
$18.75 an hour
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Front Desk Agent (Part-time) | The Jordan Hotel
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Service Desk Agent

Hydro Ottawa
Ottawa, ON

Apply Now

Job details

Full-time
8 days ago

Skills

Bilingual
French
English
High school diploma or GED
GIS

Full job description

Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

At Hydro Ottawa, we empower the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come.

Are you ready to make a difference in our community?

JOB SUMMARY

The Service Desk Agent is responsible for all administrative duties required to administer the new service connection, service upgrade and service removal processes. This includes coordinating service layout requests, work order creation, premise creation, customer account and service point creation, payments, appointment scheduling and all record and closing activities.

MAJOR RESPONSIBILITIES

Create and manage section work orders through its life cycle using Hydro Ottawa’s Enterprise Resource Planning (ERP) software, e.g., JDE.
Document job details and associated contact notes in relevant customer information systems, i.e., Service Manager, Outage Management System, Customer Care and Billing, and/or Mobile Workforce Management.
Schedule appointments for Hydro Ottawa and contractor crews.
Provide support and information to area supervisors and crews for jobs and respond to inquiries as required.
Respond to customer and contractor general inquiries.
Use various mapping tools such as Geographic Information System (GIS) or Google Maps/Earth to respond to customer inquiries regarding distribution plant ownership, property attributes and vegetation management responsibility (i.e. who is responsible for the costs of trimming or removal of trees).
Validate readiness of job before booking appointment, i.e., payment received, pre-work and trench inspections complete, valid ESA Permit obtained as required.
Book customer appointments for Hydro Ottawa work.
Maintain multiple databases.
Process and record customer requests when seeking guidance related to underground plant locate notices.
Monthly reconciliation and status reporting for open Work Orders.
Daily reconciliation of previous days appointment and emergency work.
Provide guidance, clarification, explanation, and training as required, of process to internal staff, external agencies and to the general public, pertaining to underground locates, the connection order business and other Hydro Ottawa related functions such as vegetation management and demolition permits.
Receive and respond to escalated inquiries including making recommendations in support of resolution to customer complaints.
Perform other related duties as required.

EDUCATION AND EXPERIENCE

Secondary school diploma.
Post-secondary courses or experience in a related field such as repair, maintenance or service industry.
Experience in a regulated utility environment with knowledge of applicable OEB requirements such as service levels, rates, and service sizes, as well as guidelines and regulations considered an asset.

ADDITIONAL REQUIREMENTS

English essential, both oral and written.
Bilingual (English/ French) considered an asset.

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, details of the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location:

Ottawa, ON

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and the applicable union.

Pay Range Minimum:

$56,173.00

Pay Range Maximum:

$86,276.45

Posting End Date (if applicable):

July 19, 2026

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.

Apply Now

Refine Your Search

desk agent jobs in gatineau, qc

Service Desk Agent

Part Time Front Desk Agent

Guest Services Agent

Front Desk Agent

Night Auditor/Front Desk Agent

Hampton by Hilton-Night Auditor

Guest Services Partner (Front Desk Agent)

Front Desk Agent - Hotel Operations

Guest Service Agent

Guest Service Agent Part-time Fairfield Kanata

Bilingual Fairmont Gold Supervisor/ Concierge (Full-Time)

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