SPRING LIVING OVERVIEW
Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement residences across Canada over the next 5 years. Spring Living’s mission is to create warm, welcoming and secure environments for residents, foster caring connections, and provide personalized services by team members who are committed to making a significant IMPACT every day.
Spring Living is the Retirement Community platform of the BAZ group; a Real Estate company that strategically acquires, develops, constructs and repositions assets throughout North America.
JOB OVERVIEW
REPORTS TO: Regional Director of Operations
The Executive Director of our community is responsible for the overall operation of the retirement residence including resident care, programs, services, environmental coordination and fiscal performance. Creates and operates a retirement residence where the residents enjoy a lifestyle and quality of life exceeding their expectations. Maintains a safe and secure environment for residents, visitors and other Team Members. All duties are performed in the best interest of the residents and their families, and in accordance with Spring Living’s vision, mission and values statements.
ROLES AND RESPONSIBILITIES
Resident Relations:
- Responsible for ensuring a safe, secure environment for all residents. Complies with all levels of legislation.
- Oversees all aspects of operational programs to ensure that the programs and property consistently meet Spring Living’s expectations for a successful and profitable retirement residence, while ensuring the well-being and comfort of residents’ remains of prime importance.
- Ensures quality care and services are provided to residents. Monitors quality of care and services, reporting, planning, organizing, implementing and evaluating remedial action and improvement plans (as required).
- Ensures the provision of meals for all residents utilizing the food plan provided. Ensures all Public Health regulations are maintained in relation to food storage, handling and preparation.
- Ensures the planning, implementation and evaluation of a recreation program to meet the identified needs of the residents.
- Responds to resident or family members concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the VP of Operations.
Leadership:
- Develops creative and innovative programs and policies for the recruitment and retention of all categories of Team Member. Plans, implements and evaluates orientation and education programs for all Team Member. Provides leadership and motivation to ensure Team Members works to meet the goals of the residence while enjoying job satisfaction.
- Represents Management at regular council meetings as required, reviews minutes, responds to requests.
Budget & Financial:
- Assists with the preparation of the operating and capital budgets and receives budget approval from Corporate Office. Prepares monthly variance report, and submits with financial paperwork to Corporate Office for review.
- Adheres to budget and salary administration policies and practices for all Team Members. Reports salary changes to the Payroll Department as required.
- Implements, evaluates and controls payroll information practices for the residence ensuring that policies are administered fairly and interpreted correctly by all Team Member.
- Implements, controls and evaluates Petty Cash funds for the residence. Maintains records as per Company policy and procedure and submits petty cash vouchers to Corporate Office on a monthly basis.
- Provides Corporate Office with required documents on a timely basis, including reports or letters with any municipal officials (e.g. health inspections, fire reports, RHRA, building inspections or any matter as deemed the responsibility of the parent company).
- Responsible for residence and equipment maintenance, including evaluating plans, organizing and controlling repair and replacement requirements. Ensures all capital purchases are budgeted and approved by the VP of Operations.
Marketing & Occupancy:
- Responsible for the implementation of corporate sales programs to attract and retain residents
- Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.
- Works with the Director of Sales on strategic sales plans and Business Integration.
Regulatory Compliance:
- Conducts duties in accordance with Spring Living policies and procedures, as well as, government regulations, laws and policies.
- Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other Team Members and residents. Promptly reports all actual or potentially hazardous situations. Submits required reports to the Joint Health & Safety Committee, Team Member, managers, and Corporate Office on a regular basis.
- Maintains confidentiality of residents’ personal information.
Operational & Administrative Systems:
- Plans, organizes, implements, controls and evaluates Team Member schedules for the residence. Reports the number of paid Team Member hours to Corporate Office on a weekly basis. Reports changes and/or problems with scheduling.
- Develops interview skills to ensure acceptable interviewing and hiring practices. Obtains senior management approval prior to hiring managers and ensures that all Team Member receives exit interviews.
- Acts as a counselor to Team Member in the area of human resources and reports any difficulties to the VP Operations and Director of People
- Plans, organizes and implements performance appraisals for all residence Team Member (annually or as required). Assists Team Members in performance and career development activities including, goal setting and skill development.
- Understands policies, procedures and legislation relating to Team Member disciplinary matters within the residence. Is familiar with the terms of the collective agreements (if applicable) and has primary responsibility employee disciplinary actions.
- Reports all disciplinary actions, including suspensions and terminations, to the VP of Operations and Director of People.
Other:
- In conjunction with company-wide initiatives, plans, organizes, evaluates and controls the inventory of residence supplies and equipment. Ensures sufficient inventory levels are in place to ensure the efficient and effective operation of the residence.
- Ensures compliance with IPAC and infection control procedures.
- Responsible for all residence maintenance requirements. Consults with the Vice President, Operations for major repairs.
- Interprets and implements current policies and procedures. Participates in the development of residence-specific policies and procedures, and obtains Corporate Office approval prior to implementation.
- Actively pursues formal and informal continuing education for both the maintenance and upgrading of her/his professional and managerial confidence.
- Applies their knowledge of current relevant legislation to meet professional and managerial responsibilities.
- Demonstrates accountability for their actions.
- Performs other related duties as required.
QUALIFICATIONS
- Minimum of two years’ relevant experience in the retirement or hospitality industry.
- Minimum 5 years of leadership experience
- Experience in progressively responsible roles with demonstrated leadership, interpersonal, marketing and financial planning skills.
- Graduate of a post secondary certificate/diploma or degree program in nursing, social work, gerontology, hospitality or business.
- Demonstrated effective communication (written and verbal) and leadership skills.
- Self directed.
- Accountable.
- Effective problem solver.
- Wears personal protective equipment (or clothing) as required by task, MSDS, or residence policy.
- Must be prepared to respond to emergency situations.
- Criminal Records Check and Vulnerable Persons Check required
Pay: From CA$85,000.00 per year
Spring Living is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
Spring Living is committed to fair and accessible employment practices. If you require accommodation (including but not limited to, an accessible interview site, alternative format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process, please let us know.
