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Customer Experience Representative

Sani Marc Inc
Greater Sudbury, ON

Quick apply

Job details

Full-time

Benefits

Employee assistance program

Skills

Customer service
Upselling
Microsoft Office
High school diploma or GED
Communication skills

Full job description

Customer Experience Representative

Emploi Full-time - Agent/Clerk - Customer service

Branch office: Sudbury -Sudbury Ontario P3B 2E5

As soon as possibleSchedule: Monday to Friday (Day)

Salary: $45 000 - $55 000

Description:

Working at Sani Marc means:

Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
Being a self-starter, tenacious along with a positive attitude and effective communication skills.
You are customer-focused and are relentless in that pursuit;
Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

Responsibilities:

Under the supervision of the Customer Experience Supervisor, the Customer Experience Representative performs the following tasks:

Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
Promote our products and systems to potential or existing customers and be creative in how we display and merchandise the store.
Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements:

To perform well, you must have:

A high school diploma;
A passion for customer service;
Strong communication skills with the ability to upsell/ cross-sell;
Capacity to work independently and/ or as part of a team;
General knowledge of MS Office;
Effective organization skills;
Adaptability, responsibility and flexibility;
Manage the inventory and carry out the annual inventory;
A sense of ‘urgency’ combined with courtesy and open-mindedness.

Note:

Why work for Sani Marc?

We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities;
We offer personal days in supplement to vacations when it comes to time off;
We also provide our employee with benefit package, telemedecine and EAP.

Quick apply

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customer experience agent jobs in greater sudbury, on

Customer Experience Representative

Supervisor Customer Service

Permit Operations Lead (Fully Remote)

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