Position: Field Service Planner
Location : Sudbury, ON
Purpose of Role
The Field Service Planner is responsible for scheduling and planning the work performed by the Service / Training team. The individual will ensure the scope of work is defined and support the service team with completing their work on time and on budget. This includes validating proper training and competencies, review and provide plan for training and ensuring service reports are completed. The individual will also follow up with our customer upon completion of projects to ensure quality assurance and work with the sales team and shop management to establish proper workflow. To properly communicate with all internal stake holders on current projects, new opportunities, and any constraints.
- Establish and maintain excellent customer relationships by making periodic visits, exploring specific needs, resolving problems
- Assist with new business opportunities in relations to service contracts and training requirements and involved with site presence with current contracts for the purpose of renewal and potential growth
- Maintain a safe work environment for all personnel and ensure compliance with all policies, laws, and regulations
- Build job packages (Safe work plans, P&ID, planning details, drawing, etc
- Ensure all team members receiving the Field Service Team are provided with adequate information to successfully complete all tasks to expectations.
- Facilitate agreements with multiple departments on milestones and critical path
- Provide technical direction on projects for the service team.
- Coordinate with material expediters concerning critical items of supply
- Assist with internal training initiatives and coordinate external customer training
- Accurately quote project labor and service contracts
- Keeping customers regularly updated on all aspects of work orders
- Handling customer service requests & unscheduled maintenance requests
- Review and approve Field Audits, Toolbox transaction and audits and complete non-inventory requisitions for department requirements
- Assist with maintaining training matrix competencies
- Assist with scheduling of fleet vehicle planned service and repairs
- Communication with aftermarket sales and customer on job satisfaction and opportunities for improvement.
- Assist with addressing customer complaints in a timely and professional manner
- Assist manager with opportunities for improvement that will reduce costs and improve the efficiency of the services
- Scheduling of the commissioning of equipment
- Assist with follow up with site training and review service reports
- Provide reports on current contracts on aftermarket opportunities
- Assist with departmental payroll, employee performance evaluations and new hire requirements.
Education
- Minimum High School Diploma or Certificate of Completion
Experience
- Five (5) + years’ experience in the underground mining industry
- Previous mechanical maintenance, business and management experience is required
- Be able to read electrical and hydraulic schematics with trouble shooting knowledge of hydraulics, electrical and brake systems.
- Excellent communication skills and be able to communicate effectively with all levels of workers and our customers.
- Strong computer literacy skills (MS Office)
- Bilingual (French and English)
- Willing to travel both domestically and within Canada
- Required to wear all PPE at all times
- HR Orientation
- HSE Orientation
- Must be able to complete all required training
- Must possess a valid driver’s license and clean driver’s abstract
- Must possess a valid passport
“This job description is not limited to those duties specifically listed and can be changed at any time in order to adapt to business demands or organizational changes.”
We offer competitive wages and benefits including:
- 3 weeks’ vacation annually.
- Paid sick and family emergency time.
- Paid overtime after 40 hours worked.
- Paid lunch break for employees working 10- and 12-hour shifts.
- Free coffee!
- Flexible Group benefits Package (Once probationary period is completed)
- Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
- Annual Employee Bonus
- $250 Annual Safety Shoe allowance
- $200 Bi-annual Prescription Safety Glasses allowance
- Company Paid Uniforms
- Employee appreciation days, raffles/draws, BBQ’s and much more
Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position.
A clear and satisfactory result is required for all candidates prior to the confirmation of employment.
MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).
MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
