Grimsby, On Guest service agent Jobs – 55 Openings This Week

Guest Service Agent Lead Hand - Marriott on the Falls
Marriott on the Falls —Niagara Falls, ON
- $19.50–$19.89 an hour
- Weekends as needed
- Microsoft Word
- Bar
- Microsoft Excel
- Dental care
Quick apply
14d
1025 - Guest Service Agent
Vrancor —Oakville, ON
- $18.00–$19.50 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Contact Centre Service Agent (ON - Remote)
The Travel Corporation —Niagara Falls, ON
- $19.35 an hour
- Overtime
- Remote
Quick apply
14d
GUEST SERVICE AGENT
Lais Hotel Properties L —Jordan Station, ON
- $18.94 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
Quick apply
Guest Service Agent
Sandman Hotel Group —Mississauga, ON
- $23.60 an hour
- Part-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
13d
Guest Service Agent
Hilton Hotel and Suites Niagara Falls/Fallsview —Niagara Falls, ON
- $18.20 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee assistance program
Quick apply
Guest Service Agent
Marriott International, Inc —Burlington, ON
- Weekends as needed
- Customer service
- English
- Microsoft Office
- Dental care
Guest Service Agent - 1030
Hampton Inn by Hilton Hamilton —Hamilton, ON
- $17.60–$18.50 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
GUEST SERVICE AGENT
Vintage Hotels —Niagara-on-the-Lake, ON
- Part-time
- Sales
- Hotel
- High school diploma or GED
Guest Service Agent / Front Desk Agent
Holiday Inn Express Niagara-on-the-Lake —Niagara-on-the-Lake, ON
- From $17.60 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Flexible schedule
Quick apply
GUEST SERVICE AGENT LEAD
Vintage Hotels —Niagara-on-the-Lake, ON
- Full-time
- Sales
- Hotel
- High school diploma or GED
Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20 an hour
- Full-time
- Customer service
- Hotel
- No university degree
- Dental care
Quick apply
Guest Service Agent
TownePlace Suites Niagara Falls —Niagara Falls, ON
- $18 an hour
- Part-time
- Customer service
- Hotel
- Front desk
Quick apply
Call Centre Agent
WildPlay —Niagara Falls, ON
- $17.75 an hour
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
8d
GUEST SERVICE AGENT LEAD
Lais Hotel Properties L —Niagara-on-the-Lake, ON
- $20.06 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
Quick apply
FOH Rooms - Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20–$18.58 an hour
- Weekends as needed
- Hotel
- Front desk
- Phone etiquette
- Dental care
Quick apply
1d
Guest Service Agent Part Time
DoubleTree by Hilton Hotel Hotel Toronto Airport West —Mississauga, ON
- $20–$25 an hour
- Part-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
Quick apply
10d
Front Desk Agent
Ramada Niagara Falls Fallsview —Niagara Falls, ON
- $17.60–$18.50 an hour
- Full-time
- Customer service
- Administrative experience
- Organizational skills
Quick apply
16h
Front Desk Agent
TRAVELODGE WELLAND —Welland, ON
- $17.60–$18.20 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
3d
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Leasing Agent
Del Management Solutions Inc —Toronto, ON
- $35,000–$40,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
3d
Rooms Controller- Marriott on the Falls
Canadian Niagara Hotels —Niagara Falls, ON
- $18.50–$19.25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
Quick apply
1d
Tour Sales Agent - Magnificent Tours
Magnificent Tours —Niagara Falls, ON
- From $17.60 an hour
- Temporary
- Hospitality
- Sales
- Customer service
- Dental care
Quick apply
FOH Rooms - Guest Service Agent Lead Hand
Canadian Niagara Hotels Group —Niagara Falls, ON
- $19.50–$19.89 an hour
- Weekends as needed
- Microsoft Word
- Bar
- Microsoft Excel
- Dental care
Quick apply
14d
Zipline Guest Services Team Lead
WildPlay —Niagara Falls, ON
- $18.65 an hour
- Part-time
- Guest services
- Communication skills
Quick apply

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Guest Service Agent Lead Hand - Marriott on the Falls

Marriott on the Falls
Niagara Falls, ON

Quick apply

Job details

Full-time
14 days ago

Benefits

Extended health care
Dental care

Skills

Microsoft Word
Microsoft Excel
Presentation skills
Hospitality Management
Front desk
Computer skills
Guest services
AI
Communication skills
Hotel experience
Time management
Office experience

Full job description

Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls Hotel is minutes away from area attractions, world-class wineries, golf and casinos. With 404 guests rooms and suites, the Marriott on the Falls Hotel offers exceptional guest room accommodations, sumptuous dining options at its on-site Milestones Fallsview, savory Cocktails and Tapas in our Great Room Lobby Bar, full-service Starbucks along with 23 private function rooms and boardrooms totaling over 40,000 square feet of meeting space including our 8400 sq. ft. Oakes Grand Ballroom with an additional 2700 sq. ft. foyer and much more. Whether our guests are traveling on business or taking a much needed vacation, our mission is to always exceed the expectations of our guests.

First Impressions are everything! As Lead Hand Guest Service Agent you must lead by example and sustain a work environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations. The Guest Services Lead Hand will assist Management in the day-to-day operation of the front desk, providing leadership by training, coaching, inspiring the Front Desk Agents and the Bellmen while ensuring service levels are in accordance with Marriott Service Standards.

SUMMARY OF RESPONSIBLITIES

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Assist in the training in the development of the Front Desk Associates and Bell Desk Associates.
To assign work tasks to the Front Office and Bell team and follow up on their fulfillment of the Department’s goals.
Ensure the arrival and departure experience of all guests is seamless.
Empower colleagues to appease any guest service challenges and ensure that all guest issues are tracked and followed up on to ensure service recovery.
Ensure a safe environment for our guests and colleagues by adhering to the health and safety policy.
Consistently exceed guests’ and colleagues’ expectations by providing personal and attentive service and follow up to ensure needs were met and/or all concerns were resolved to their satisfaction in a timely manner.
Ensure smooth shift changes with pass-on to the next shift.
To offer feedback to the Front Office Manager that would assist in conducting performance reviews of Associates in order to enhance their performance and develop improvement plans for those Associates who do not meet the standards.
To supervise proper cleanliness standards – i.e. “Clean as you go” are maintained in the front of the house areas. (i.e. front desk, back office and storage closets)
To ensure Marriott brand standards for service, communication and training are met.
Must be able to consistently offer professional, engaging and friendly service to our external and internal guests by: Creating Personal Connections, Responding to Cues and Making It Brilliant.

What we’re looking for:

· Must possess outstanding guest service skills, professional presentation and sophisticated communication skills.

Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
Ability to quickly respond to changing work volume; high-energy level/speed.
Computer Literacy – i.e. proficiency in MARSHA, word perfect and excel.
Manage and resolve guest problems and communicating in a professional and courteous manner.
Excellent organizational and time management skills as well as the ability to work effectively under pressure.
Ability to work cooperatively within a team setting.
Must have a flexible schedule and available to work weekends and holidays. Working shifts as business levels dictate.
Demonstrated ability to work cooperatively within a setting to anticipate and assist to another Guest Service Agent’s guests’ needs.
A degree/diploma in Hospitality and must have Front Office experience.

Marriott on the Falls Hotel is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture, and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Why Work For Canadian Niagara Hotels?

No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates:

Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!

https://canadianniagarahotelscareers.ca/

Follow Canadian Niagara Hotels on Social Media

#TEAMCNH

Placement within the hiring range is based on skills, experience and accomplishments in comparable roles

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Pay: $19.50-$19.89 per hour

Ability to commute/relocate:

Niagara Falls, ON L2G 3W7: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Quick apply

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