Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.
WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.
At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.
Position Vacancy:
Position: Clinical Secretary 6
Hours of Work: 7.5 Hour Shifts
Monday to Friday, Days
Location: WRHN @ Midtown (formerly Grand River Hospital, KW Campus)
Position Summary : The primary role will be registering and checking patients in Cerner, processing orders from the radiation clinic, the prostate follow up clinic and outpatient clinic appointments. They will also support clerical processes in the radiation treatment program including assisting with booking radiation treatment appointments and treatment planning appointments. The position requires the successful applicant to co-ordinate patient appointments from the outpatient clinic, radiation treatment, systemic treatment and radiation planning visits.
They will be performing this whilst liaising with Oncologists, Radiation Therapists, RN’s, Clinical Secretaries and Clinic Assistants. While performing these duties, they must handle a high volume of phone calls each day and manage multiple interruptions. As a member of team 2B in the oncology program the team supports both radiation therapy and main registration for cross coverage. Contributes to ensuring there is a safe environment for patients, staff and visitors.
Position Requirements:
· Health office administration certificate or diploma from a post-secondary institution
· Mandatory 2 years’ experience processing physician orders, and scheduling patients
· Experience working in a clinic or physician office is preferred
· Oncology experience is preferred
· Superior computer, word processing, graphics & database development skills using MS Office preferred; Cerner experience preferred
· Excellent oral (including telephone) and written communication skills with the ability to communicate effectively with physicians, nurses and staff regarding care plan for the patient
· Organizational and time management skills with the ability to handle multiple requests and to prioritize and thrive in a highly busy and interruptive environment
· Ability to comprehend and interpret complex physician orders and direction
· Knowledge related to maintaining confidentiality (Privacy and Confidentiality Policy & Release of Information Policy)
· High level of accuracy and attention to detail and self-monitoring of quality
· Must be able to work independently and be able to take direction from other staff members and demonstrated dependability to follow through on requests
· Ability to establish positive relationships with other healthcare professionals and contribute to the development of an environment conducive to safe patient care.
Application Instructions:
EMPLOYEES OF WRHN MIDTOWN & CHICOPEE ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.
Where applicable, as per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.
WRHN is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.
International Applicants
If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.
WRHN does not use artificial intelligence (AI) to screen, assess, or make hiring decisions regarding applicants during our recruitment and selection process.
