Your Impact at Empire
Empire Homes is seeking a Warranty Manager! In this role, you will oversee the daily operations across multiple sites, while managing high-level escalations with homeowners and trade partners. You will also be responsible for supporting and monitoring team development, including training, career path planning, timesheet management, scheduling, and addressing employee concerns.
This role is located in the Niagara Region. This posting is for a replacement position. The expected annual salary range for this role in $80,000-$105,000/year. This position is also eligible to participate in our short-term incentive program.
Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.
What We Are Looking For:
- 5+ years of experience in homebuilding industry required.
- Post-secondary degree or diploma or trade equivalent.
- Demonstrated ability to manage homeowner relationships with a strong focus on customer satisfaction and service excellence.
- Proven experience handling escalations, with effective conflict resolution and de-escalation skills.
- Proficiency in Microsoft Office and experience.
- Knowledge of CPG Guidelines.
Why Join Empire Homes
Joining Empire Homes isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. At Empire, we are redefining what it means to work in the homebuilding industry by fostering a culture of creativity and excellence. We firmly believe our employees are the cornerstone of our success, and we're committed to Guiding Growth, Every Step of the Way.
Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:
- Opportunity to collaborate with some of the most skilled professionals in the homebuilding industry.
- Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
- Enjoy peace of mind with our employer paid benefits.
- Invest in your future with employer sponsored RRSP plans.
- Keep growing your career with continuing education support and opportunities for learning & development.
- Join a company that believes your time outside of work is just as important as your time inside work.
What You’ll Be Doing Each Day
- Manage the warranty service program and conciliation according to set objectives for service reports and warranty items identified from Pre-delivery, 30 day and year-end inspections, obtaining Homeowner acknowledgement for work completion.
- Review work schedules completed by service team and provide administrators with trade partner contacts to complete warranty work orders.
- Inspect work completed by Warranty team based on agreed upon schedule and provide ongoing guidance and technical support.
- Participate in interviewing, hiring, and training new Warranty staff; and provide ongoing training for existing Warranty staff.
- Management documentation of purchaser requests and deficiencies.
- Attend weekly Warranty meetings for resolution and actionable outcomes of service or warranty items, prepare and provide weekly summary reports and aging reports on work order completion.
- Manage any outstanding or backlog of Warranty work completion.
- Develop and document procedures for Warranty service work.
- Attend Tarion seminars and attend home purchaser functions as required.
- Complete touch points with homeowners to address concerns outside the scope of supervising technician.
- Review and approve or revise VPO quotes and submissions as well as back charges to trade partners.
Who We Are
We are one of North America’s largest private homebuilders, with operations in Ontario, Texas, Georgia, Tennessee, the Carolinas, and Colorado. There is no set path at Empire Homes; we empower you to shape your career in ways you may never have imagined. We create opportunities that Support Where You’re Headed.
Empire Homes is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodation throughout the recruitment and selection process for any qualified applications under the respective provincial human rights codes. Please advise a member of our team if you require accommodation to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.
Notice of AI Use in Recruitment:
We use AI technology and tools to support streamlining parts of our candidate screening process. Every step involving AI is reviewed and guided by our People & Culture team to ensure objectivity, equity, and compliance with our company policies, federal and provincial/state legislation and create a people-centered experience.
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