At PetleyHare, success is about more than numbers - it’s about people. We’ve built a vibrant, supportive culture where collaboration, growth, and celebrating wins together are at the heart of everything we do. This isn’t just another customer service role; it’s a chance to be part of something truly special.
If you’re ready to grow your career with a true industry leader, thrive in an award-winning culture, and have fun along the way, we’d love to hear from you.
The Role:
Overall Responsibility: Servicing, Cross-selling, and Upselling our existing clients
· Will work with a team who is passionate and enthusiastic about putting the customer first and ready to celebrate your success
· Promotes company core values when interacting with clients and co-workers
· Creates a positive client experience by understanding and meeting and exceeding the customers’ needs
· Will rely on your efficiency when using multiple computer programs and applications at once
· You’re an advocate, communicating important insurance solutions and coverages to our customers
· Clearly explain coverage and limits to clients, discuss products to address needs and gaps in coverage
· Receive incoming calls & emails and respond in a timely manner
· Build relationships with clients, your team and underwriters
· Wanting to serve and deliver an exceptional experience through different methods of contact based on the preference of our clients
· Empowered to do the right thing to get the job done well
· Complete real-time quotes and policy changes on company partner portals
Qualifications & Skills:
· Mandatory RIBO Licensed required
· 2+ years experience of Personal Lines customer service
· CAIB and/or CIP an asset
· SIG/EPIC Experience an asset
· Ability to work in a paperless environment
· Must be open and adaptable to new technology
· Excellent communication skills both oral and written
· Ability to work within a team and create a supportive environment
· Strong ability to multi-task, prioritize, and manage time effectively
· Actively enjoys workplace comradery and light-hearted fun!
For a little more information about us, please email your resume to [email protected]
Petley-Hare is an equal opportunities employer and is committed to a diverse and inclusive workplace. We are committed to providing accommodations in all roles through recruitment and employment in accordance with applicable human rights and accommodation legislation. Please advise our People & Culture team ([email protected]) if you require accommodation, including in order to apply for a position.
Pay: $50,000.00-$62,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
