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Are you looking for a career where you can make a real impact? At Northwood, care is at the heart of everything we do—but we’re also about community, innovation, and creating meaningful connections.
As Atlantic Canada’s largest not-for-profit continuing care organization, we are a dynamic team of change makers, problem-solvers, and compassionate professionals who believe in the power of connection.
When you join Northwood, you become part of a forward-thinking, inclusive workplace where your ideas are valued, your growth is supported, and your work truly matters. Whether you're starting your career or looking for a meaningful next step, you’ll find a place to thrive here.
We’re committed to diversity, inclusion, and fostering a workplace where everyone feels valued and empowered. We recognize that every candidate brings unique strengths, and we strive to create an equitable hiring experience for all. If you require accommodations at any stage of the application, interview, or selection process, please let us know—we’re here to support you.
Ready to love what you do? Join Northwood and be part of something bigger!
Department: Information Technology - Halifax Campus
Responsible to: Director, Information Technology
Responsibilities:
- Provide leadership and coordination for the day-to-day operations of the IT Support team, ensuring consistent and effective technical support services across the organization.
- Serve as the primary escalation point for advanced technical issues and support the resolution of complex system and infrastructure problems.
- Coordinate cybersecurity activities to support the organization’s security posture and ensure alignment with established policies, standards, and risk management practices.
- Provide hands-on technical support and operational assistance related to endpoints, servers, networks, and enterprise systems when required.
- Support the implementation, maintenance, and continuous improvement of IT operational processes, standards, and documentation.
- Collaborate with the Director of IT, operational leaders, and external vendors to support technology initiatives, service delivery, and system reliability.
- Support organizational governance and compliance efforts related to IT systems, cybersecurity practices, and technology risk management.
- Contribute to the development and mentorship of IT staff and help foster a culture of continuous improvement and service excellence within the IT team. Note: This role provides coordination and operational oversight of cybersecurity activities and does not function as a Chief Information Security Officer (CISO)
Tasks:
- Provide day-to-day technical leadership and direction to the IT Support team.
- Act as the primary escalation point for Tier 2 support issues.
- Coordinate IT support coverage across all organizational locations.
- Assist with onboarding, training, and mentoring of IT support staff.
- Support the development and enforcement of IT standard operating procedures.
- Monitor service desk performance and identify opportunities for improvement.
- Coordinate cybersecurity activities in alignment with organizational policies and standards.
- Serve as liaison with cybersecurity vendors, managed service providers, and consultants.
- Support vulnerability management processes including patch coordination and remediation tracking.
- Assist with cybersecurity awareness initiatives such as phishing education and staff training.
- Support cybersecurity incident response activities including coordination, documentation, and follow-up.
- Participate in risk assessments, security audits, and compliance activities as required.
- Provide hands-on technical troubleshooting and support when required.
- Assist with endpoint, server, and network troubleshooting.
- Support system deployments, upgrades, and migrations.
- Maintain documentation related to systems, procedures, and security practices.
- Ensure consistent application of IT standards and configurations across organizational sites.
- Work with the Director of IT to support operational planning and prioritization of IT initiatives.
- Collaborate with clinical and operational leaders to support organizational technology needs.
- Support technology systems managed outside the IT department through coordination and guidance.
- Assist with vendor management, service reviews, and ongoing technology service evaluation.
- Performs other duties as required
Qualifications :
- Five years of progressive experience in information technology support or systems.
- Degree or diploma in Information Technology and/or related field, or equivalent practical experience.
- Certification in CompTIA Security+, Network+, Microsoft or equivalent.
- Demonstrated experience providing technical leadership or acting as a team lead
- Strong understanding of desktop, server, and network fundamentals
- Working knowledge of cybersecurity best practices
- Strong communication and organizational skills
- Experience in a healthcare or regulated environment
- Exposure to cybersecurity frameworks, standards, or assessments
- Experience working with managed service providers or security vendors
Salary:
- As per the Northwood scale
Effective Date: Immediately
Hours of Work: 80 hours biweekly (8 hour shifts)
To learn more about Northwood please visit our website www.northwood.care
Northwood is proud to be an inclusive employer that encourages diverse applicants. We thank all applicants however, only those selected for an interview will be contacted.
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site gym
- Paid time off
- Store discount
- Vision care
Experience:
Licence/Certification:
- CompTIA Security+, Network+ (preferred)
Work Location: In person
