halifax, ns guest services agent (hourly/co op) Jobs – 21 Openings This Week

Reservations Agent
Lord Nelson Hotel & Suites —Halifax, NS
- $16.50 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
Quick apply
2h
Guest Service Agent
Lord Nelson Hotel & Suites —Halifax, NS
- $19.06 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
Quick apply
12d
Guest Services Agent (Hourly/Co-op)
SilverBirch Hotels & Resorts —Halifax, NS
- $17.48–$18.48 an hour
- 8 hour shift
- Customer service
- Hotel
- Front desk
Contact Centre Service Agent (NS - Remote)
The Travel Corporation —Dartmouth, NS
- $19.35 an hour
- Overtime
- Remote
Quick apply
guest service agent
Point Pleasant Lodge —Halifax, NS
- $16.75 an hour
- Weekends as needed
- Hospitality
- English
- Databases
4d
Guest Services Agent/ Night Auditor (Part-Time)
The Westin Nova Scotian —Halifax, NS
- $18.65 an hour
- Part-time
- Customer service
- English
- Hotel
Quick apply
14d
Guest Service Agent/Night Auditor
Residence Inn Halifax —Halifax, NS
- $16.75–$17.00 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
4h
Guest Services - Guest Services Agent Barrington
Barrington Hotel —Halifax, NS
- Weekends as needed
- Customer service
- Hotel
- Organizational skills
- Dental care
- Employee assistance program
Quick apply
Guest Experience Agent (Front Desk)
Muir Hotel —Halifax, NS
- Weekends as needed
- Hotel
- Restaurant experience
- Communication skills
- Dental care
- Flexible schedule
Quick apply
Front Desk Agent
Holiday Inn Express & Suites Halifax-Bedford —Halifax, NS
- Weekends as needed
- Hospitality
- English
- Hotel
Quick apply
13d
Muir Hotel - CORE Reservations Agent
Muir Hotel —Halifax, NS
- Weekends as needed
- English
- Hotel
- High school diploma or GED
- Dental care
- Tuition reimbursement
Quick apply
1d
Night Auditor
Lord Nelson Hotel & Suites —Halifax, NS
- $19.65 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
Quick apply
1d
Residences - Part time & Full time Residential Services Agent
The Armour Group Limited —Halifax, NS
- Full-time
- Customer service
- English
- Hotel
- Employee assistance program
Quick apply
13d
Front Desk Agent
Hilton Garden Inn Halifax Airport —Goffs, NS
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Dental care
- Paid time off
Quick apply
7d
Manager on Duty – Guest Services
HFX Airport Hotel —Halifax, NS
- Up to $19.50 an hour
- Weekends as needed
- Customer service
- Hotel
- Supervising experience
- Dental care
- Vision care
Quick apply
Front Desk Agent
Oceanstone Resort & Spa —Indian Harbour, NS
- Weekends as needed
- Microsoft Word
- Google Suite
- Customer service
Quick apply
9d
Front Desk Agent/Night Auditor
Inn On The Lake —Fall River, NS
- $17–$18 an hour
- Part-time
- Customer service
- English
- Hotel
Quick apply

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Reservations Agent

Lord Nelson Hotel & Suites
Halifax, NS

Quick apply

Job details

Full-time
2 hours ago

Benefits

Extended health care
Wellness program
RRSP match
Dental care
Discounted or free food
Employee assistance program
Vision care
On-site parking

Skills

Bilingual
Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
English
Microsoft Office
Hospitality Management
Communication skills
Hotel experience

Full job description

As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!

OVERVIEW:

The Reservations Agent is responsible for communicating with guests, travel agents, group coordinators, and referral networks concerning reservations arriving by email, telephone, fax, or through a central reservations system. The reservations department creates and maintains guest records and reservations. Additional duties include preparing and reviewing lists of expected arrivals and ensuring accuracy of all guest records and reservations.

RESPONSIBILITIES:

Process reservations via email, telephone, fax, and central reservations systems
Process reservations from the sales team, travel agents, and other hotel departments
Book and enter room reservation requests using the Hotel Property Management System (Opera Cloud)
Enter rooming lists while ensuring accuracy, as required
Update reservations with relevant comments or data to ensure a flawless check in/check out process
Maximize revenue by up-selling guest rooms and recommending hotel facilities and services
Be an expert on room types, services, and amenities to effectively promote our products to potential guests
Maintain high-level understanding of rates, availability, and conditions of all current packages and promotions
Issue confirmation, modification, and cancellation confirmation emails for all reservations
Communicate reservation information / troubleshoot reservation issues with Front Desk staff
Process cancellation and modifications while promptly relaying any relevant information to front desk staff
Liaise with Sales, Front Desk and other departments as required
Assist with preregistration activities when appropriate
Understand and enforce hotel policy regarding guaranteed and no-show reservations
Process advance deposits as needed
Maintain the highest level of customer service and display professionalism at all times
Taking personal responsibility and be committed with a sincere and genuine interest to resolving customer complaints
Ability to maintain confidentiality of hotel guests and pertinent hotel information
Must have comprehensive understanding of hotel emergency procedures
Other tasks as assigned

QUALIFICATIONS:

Professional attitude and the ability to follow instruction required
Ability to work under pressure and under tight deadlines
Detail oriented and the ability to work independently
Must speak, understand, and write fluently in English. Bilingualism is an asset
Previous experience working in a Hotel Front Office, Reservations, or Sales role is preferred
Excellent interpersonal and communication skills, both written and verbal
Knowledge of Hotel Property Management Software such as Opera, iHotelier, TraveClick etc. an asset
Operational knowledge of Microsoft Office Software (Excel, Word, Teams, Outlook)
Tourism & Hospitality Management degree from an accredited facility preferred

Lord Nelson Hotel & Suites recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the hospitality industry.

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site parking
RRSP match
Vision care
Wellness program

Ability to commute/relocate:

Halifax, NS B3J 2L2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

guest services agent (hourly/co op) jobs in halifax, ns

Reservations Agent

Guest Service Agent

Guest Services Agent (Hourly/Co-op)

Contact Centre Service Agent (NS - Remote)

guest service agent

Guest Services Agent/ Night Auditor (Part-Time)

Guest Service Agent/Night Auditor

Guest Services - Guest Services Agent Barrington

Guest Experience Agent (Front Desk)

Front Desk Agent

Muir Hotel - CORE Reservations Agent

Night Auditor

Residences - Part time & Full time Residential Services Agent

Front Desk Agent

Manager on Duty – Guest Services

Front Desk Agent

Front Desk Agent/Night Auditor

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