Coastal Care Veterinary Emergency & Referral Hospital in Halifax is seeking a seeking a friendly, energetic, and compassionate Veterinary Assistant & Customer Service Representative to join our innovative and dynamic team in a full-time capacity.
If you love animals, and enjoy helping people – search no further!
Our ideal candidate is a team player with excellent communication skills, who is detail oriented and thrives in a fast-paced environment while connecting with our team and clients through their love of pets.
The Veterinary Assistant Customer Service Representative is responsible for ensuring the quality of care and service provided to the pets and the people we care for is impeccable. Through helping to foster a patient focused service model, participating in a supportive work environment, and by communicating openly with the medical team, the Veterinary Assistant supports the growth and vision of the practice.
We work collaboratively, so it’s important that we identify someone with a cheerful and amiable disposition that shares our enthusiasm for convivial teamwork. We believe in work-life balance, laughter and fun while doing the dedicated work that we do. If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.
A healthy work-life balance is important to us! As such, schedules may include dayshifts, night shifts, weekdays, weekends, and holidays; to help create a schedule that will allow for life outside of work.
Job Duties:
Client Experience
Provides exceptional client service and builds relationships with clients through service, respect, and professionalism.
Contributes to smooth communication throughout a client’s visit and seeks answers to any client questions or concerns.
Supports healthcare recommendations and helps educate clients on care or products that would enrich the life of their pet.
Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital.
Patient Experience
Focusses on the well-being and comfort of the patient while following best medicine and patient experience principles.
Greets, handles, and treats pets with kindness, compassion, patience and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure.
Advocates for the patient. Helps provide an organized and calm procedural and patient flow throughout medical and treatment areas.
Culture Champion Communication
Contributes to a positive, healthy culture in the workplace is team oriented.
Uses a collaborative approach, assumes positive intent, and fosters open, proactive, and
cooperative relationships.
Contributes, supports, and implements new ideas and positive changes for themselves, the team, and the hospital.
Follows progressive patient care standards while supporting a positive work environment.
Receptionist Duties
Welcomes and supports clients and pets, adapting responses to reflect the situation.
Efficiently and accurately performs clerical and reception duties, client and in-patient intake and discharge duties, schedules appointments, answers questions, and maintains front office and exam room flow.
Acts as the liaison between clients and medical team and relays all necessary information timely and correctly. Identifies and addresses any issues.
Sends client communications such as welcome letters, sympathy cards, and newsletters in accordance with clinic protocols approved timelines.
Correctly enters client and patient information into PIMS and confirms it’s up-to-date at every visit.
Identifies questionable or missed fees, and ensures that owners meet all financial obligations. Accurately performs daily invoicing, cash management and reconciliation.
Is able to diffuse client conflict in a professional, hospitable and tactful manner. Escalates/refers when appropriate to Team Leader or Practice Manager.
Qualifications:
Experience in the Veterinary industry
Veterinary Assistant or Medical Receptionist Certification is preferred
Strong communication and interpersonal skills required
Multi-tasking and organizational skills
Ability to plan and prioritize
A kind, compassionate, and responsible disposition
Problem solving skills with the ability to adapt, be creative, and offer quick and effective
solutions
Ability to work in teams and thrive in a fast-paced environment
Proven ability to build and nurture relationships at all levels
An approach that is progressive, strategic, humble, and achievement oriented
A love for animals!
Total Compensation
We value our team members, and prove it by supporting your personal, financial, and professional growth through:
A Competitive Wage
A comprehensive Health Benefits package (100% of Medical, Dental, Vision premiums paid), effective following successful completion of 3-month probationary period
Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more)
Employee Assistance Program
Paid Vacation time
Paid Emergency Days
Paid holidays beyond the standard NS requirements
Generous Veterinary Discounts (extended family and friends discount)
Uniform Allowance
RRSP matching
Yearly CE allowance
Wellness program and veterinary discount pricing through Hills, RC, PPVD portals
We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.
Job Types: Full-time, Permanent
Pay: $19.00-$25.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- veterinary receptionist: 2 years (required)
Work Location: In person
