FULL-TIME, TERM
TERM DATE: AS SOON S POSSIBLE - AUGUST 2027
Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s over fourteen locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them.
A staff group that represents the diversity of the people and communities we serve is of the utmost importance. Phoenix is committed to reducing barriers that have traditionally impacted access to employment and career growth. As such, we encourage those interested to self-identify their ethnicity, and or race, gender, sexuality, ability, etc. We also invite you to share your pronouns in your cover letter or resume.
Position Overview: The Team Lead is responsible for the management and administration of case management and youth programming. The Team Lead provides training and direction to the Shelter’s staff team. The Team Lead is an integral player in agency referral and coordinated case management activities.
Program Overview: Phoenix Youth Shelter is a 20-bed emergency shelter that provides free, safe, emergency accommodations to youth ages 16-24. The Shelter supplies daily essentials (food, clothing, shelter, etc.) around the clock to youth who seek support. All residents have access to daily programming and are connected with a Key Worker who provides on-going guidance and support to help residents meet their identified goals.
The Team Lead will work in a shared office space in a four-storey residential building in the South End of Halifax. Access to the building is by stairs or r& access to the upper floors of the building is by stairs only. The facility features gender-neutral washrooms, a shared kitchen, private and shared offices, common areas for youth, private bedrooms for youth, hygiene supplies, and a donation room. Staff are provided with meals and snacks on shift.
Compensation: $53,025 annual salary (prorated for the term), comprehensive group medical insurance plan, Employee and Family Assistance Program, 3% Employer paid RRSP contribution, 3 weeks of vacation in the first year and 4 weeks of vacation in the second year, generous sick leave, a generous paid holiday schedule, in-house trainings, and professional development opportunities.
Reports to: Manager, Phoenix Youth Shelter.
Start Date: As soon as possible
Hours of Work: 40 hours per week, typically Monday to Friday, 9:00am to 5:00pm with some flexibility and occasional evening work. Part of on-call rotation for a week at a time.
Location: Phoenix Youth Shelter, 1094 Tower Rd. Halifax, NS.
Screening Requirements: This position is subject to a satisfactory criminal record check including a vulnerable sector search, child abuse register check and proof of education.
DUTIES AND RESPONSIBILITIES
Ensure the program is congruent with Phoenix’s vision and values.
Work in accordance with Phoenix’s policies, procedures, and framework of practice.
TEAM LEADERSHIP
Work with the Manager and evening Team Lead to oversee and support the team in all case management, agency coordinated case management.
Advocate with community agencies on behalf of the program and its youth.
Participate in the Phoenix Housing Needs and Options Committee (as needed) in the referral process for youth and maintain strong key networks within the community.
Responsible for ensuring that youth programming is developed, delivered, and is monitored.
Ensuring youth information sessions such as resident meetings, housing search, addictions, and other health related topics are provided.
Meet with youth as required to discuss case management, re-accessing the shelter, and other issues related to youth support.
Support Phoenix’s commitment to diversity, equity, and inclusion through learning opportunities, critical self-reflection, and professional development.
Assume on-call responsibilities and follow prescribed procedures.
Liaise with other agencies on behalf of the program and its youth.
Participate in community committees, projects, or activities as appropriate.
Support the training and on-boarding of new staff at the shelter.
Provide support and leadership to frontline staff in their daily service delivery to youth residing at the shelter.
MENTAL HEALTH
Thorough working knowledge of adolescent mental health/mental illness.
Understanding and application of effective strategies and interventions.
Provide leadership, guidance, and support to program staff.
Provide supportive counselling and crisis intervention to youth in the shelter.
ADMINISTRATION
Support all aspects of the program including strategic planning, program development and implementation, community development, human resources, service delivery, financial management, communication, and evaluation.
Oversee staff scheduling, employee payroll submissions, staff time off statistics, and wage line tracking ensuring program needs are being met.
Assume the role and responsibilities of the manager on a temporary basis when necessary.
Responsible to support the Phoenix Youth Shelter’s volunteer program.
Conduct public educational presentations on behalf of Phoenix.
Commit to Phoenix’s development by participating in internal committees, projects, and activities
KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIREMENTS
Proven ability to apply anti-oppressive practices, including harm reduction, narrative approaches, client-centered methods, and a social justice lens.
Strong understanding of youth development and the challenges related to housing insecurity.
Exceptional interpersonal, communication, organizational, and youth support skills.
Experience leading and supervising employees, students, and volunteers, with demonstrated leadership abilities and a talent for building effective teams.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and internet research for work based activities.
Physically capable of handling light lifting, climbing stairs, and maintaining a moderately active work pace.
Extensive knowledge of community resources, government funding programs, and the social service system is an asset.
Solid understanding of facility management, security, and health and safety practices is an asset.
EDUCATION AND EXPERIENCE
Bachelor of Social Work or equivalent.
Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
At least three years’ experience working in a residential setting.
At least three years’ experience in a supervisory role.
Non-violent crisis intervention, suicide intervention, standard first aid and medication dispensing training, food safety handling or a commitment to secure those requirements within six months of being hired. Please note some of these trainings are offered in-house.
Clear Criminal Record Check and Child Abuse Registry Check mandatory.
Experience working for a non-profit organization is an asset.
TO APPLY:
- Please note that interviews may take place during the posting period.
Interested applicants should submit a resume and a cover letter (in Word or as a PDF document) to
[email protected], with the subject line “Team Lead PYS”. Your resume should contain pertinent information about your qualifications and experiences and your cover letter should let us know why this is the job for you. Applications will be reviewed on an ongoing basis as received till Friday, September 11, 2026, at 11.59am (AST)"
Accommodation: Phoenix is committed to fostering a diverse and inclusive environment where every candidate feels respected and supported. We embrace equal opportunity in our recruitment and selection process and strive to meet the unique needs of all applicants. Phoenix will gladly provide accommodation to the best of our ability to ensure equitable access throughout the hiring process. If you require any accommodation during any stage of recruitment, please feel free to indicate this in your application.
We thank all applicants for their interest. However, only applicants selected for an interview will be contacted.
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