The Sr Director Facility Services Operations is accountable for leading the maintenance organization for Walmart Canada; driving both the strategy for asset management and the maintenance strategy. This role will ensure high-quality, reliable, and cost-effective service delivery.
This leader serves as the operational engine of Walmart Canada’s maintenance platform—responsible for mission-critical workforce execution, asset reliability, customer experience, and the financial performance large Capital program and annual P&L alongside the growth and operational delivery for over 400 locations.
Scope & Impact
- National responsibility for facilities maintenance, asset reliability, and infrastructure performance
- Enterprise oversight of mechanical, electrical, plumbing, HVAC/R, critical power, and building automation systems
- Full accountability for large‑scale operating and capital budgets
- Oversight of internal service delivery and external revenue‑generating maintenance services
Key Responsibilities
Facilities Maintenance & Asset Strategy
- Provide overall direction for facilities maintenance operations across the Canadian portfolio.
- Lead the development and execution of long‑term asset and infrastructure strategies aligned with business objectives, sustainability goals, and regulatory requirements.
- Support enterprise asset lifecycle planning, condition‑based maintenance, and infrastructure renewal strategies.
Operational Performance & Standardization
- Establish and monitor performance measures to drive consistent operational performance.
- Promote standard maintenance practices across locations, including preventive maintenance and emergency response programs.
- Guide the development and deployment of enterprise maintenance procedures, playbooks, and improvement initiatives.
Financial Stewardship & P&L Accountability
- Own and support financial stewardship for facilities maintenance activities, including operating budgets and capital planning.
- Manage cost optimization initiatives, lifecycle cost management, and investment evaluation.
- Partner with finance and cross‑functional stakeholders to forecast future infrastructure and maintenance needs.
- Lead profitable growth and operational delivery of an external maintenance services revenue stream, ensuring sustainable margins and customer satisfaction.
Customer Experience & Service Delivery
- Deliver consistent, reliable maintenance services to internal and external customers across hundreds of locations.
- Ensure performance against key operational, financial, and service KPIs, including:
- Preventive maintenance completion and quality
- HVAC/R uptime and critical equipment downtime
- Response time to facilities incidents and escalations
- Vendor SLA performance and quality defect rate
- Facilities Condition Index
- Customer Net Promoter Score (NPS)
- Budget performance (OpEx and CapEx)
- External operating income
Safety, Compliance & Sustainability
- Champion a strong safety culture and drive reduction in associate incidents related to facilities operations.
- Ensure compliance with applicable standards, audits, inspections, and regulatory requirements, including timely issue remediation.
- Support sustainability and carbon‑reduction objectives through energy‑efficient maintenance practices and improved asset performance.
- Uphold ethical practices, operational controls, and enterprise integrity
Vendor & Cross‑Functional Partnership
- Oversee vendor performance across the maintenance ecosystem, ensuring quality, reliability, and SLA adherence.
- Optimize vendor strategies and partnerships to support operational efficiency and lifecycle cost management.
- Foster strong collaboration with internal centres of excellence, engineering, procurement, finance, sustainability, and strategy teams.
Strategic Leadership & Continuous Improvement
- Translate long‑term asset and facilities strategies into clear, executable operational plans.
- Drive continuous improvement through data, technology, analytics, automation, and innovation.
- Enable enterprise learning by capturing insights and feeding back opportunities to improve asset design, reliability, and service models.
Required Qualifications & Experience
Education & Experience
- Bachelor’s degree in Business, Engineering, or a related field and 10 years of experience in facilities maintenance, engineering, construction management, HVAC/R, or a related field; or
- 10+ years of relevant experience in lieu of a degree.
Minimum of 5 years of people leadership or supervisory experience.
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Core Capabilities
- Extensive experience leading large‑scale, asset‑intensive or facilities maintenance operations.
- Deep expertise in asset management, infrastructure systems, preventive and predictive maintenance, and lifecycle optimization.
Proven ability to manage distributed technical workforces and complex service delivery environments.
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Leadership & Business Acumen
- Strong customer‑centric mindset with the ability to deliver against demanding performance expectations.
- Executive‑level financial acumen, including cost optimization, capital investment analysis, and P&L ownership.
Demonstrated ability to drive operational efficiency, risk mitigation, and profitable growth.
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Travel Requirements
- Ability to travel domestically to multiple facilities, including overnight and consecutive overnight stays, as required.
- International travel may be required depending on scope.
People & Culture Leadership
- Track record of fostering a culture focused on safety, accountability, collaboration, and continuous improvement.
Leadership Expectations:
Respect the Individual:
Builds high-performing teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all.
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts).
Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; listens to concerns raised by associates and takes action, and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart’s business model.
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
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