Company: WooSender
Location: Remote
Work Hours: Eastern Time Zone business hours required
Compensation: competitive market rate
Job Type: Full-time
About WooSender
WooSender is an AI-powered sales and customer communication platform that helps businesses automate lead follow-up, appointment booking, and customer engagement through SMS, email, live chat, and AI phone calls.
We help small and medium-sized businesses respond faster, follow up with leads, book more appointments, and scale their sales process using automation and AI.
We are looking for an experienced Customer Success Specialist to join our team and help customers successfully launch, adopt, and get results from WooSender.
About the Role
This is not a traditional customer support or ticket-based role.
We are looking for a proactive Customer Success Specialist who can coach customers, lead onboarding, drive product adoption, and help businesses get measurable results from WooSender.
You will work directly with business owners, sales teams, and marketing teams to help them implement WooSender, improve their follow-up process, and use the platform successfully.
This role is ideal for someone who enjoys coaching customers, leading calls, teaching software, solving business problems, and making sure customers are actually getting value from the product.
Responsibilities
- Coach new customers through onboarding and implementation
- Lead customer training sessions over Zoom or phone
- Help customers understand how to use WooSender to improve lead follow-up and appointment booking
- Guide customers on best practices for using SMS, email, live chat, AI calls, CRM, and automation
- Proactively follow up with customers to ensure they are adopting the platform successfully
- Identify customers who need extra guidance and help them get back on track
- Build strong relationships with customers and act as a trusted advisor
- Help customers improve their workflows, campaigns, and sales process using WooSender
- Track customer progress, adoption, engagement, and success milestones
- Work with internal teams to share customer feedback, product issues, and improvement opportunities
- Help reduce churn by ensuring customers are getting value from the platform
What We’re Looking For
- Minimum 5 years of experience in Customer Success, SaaS onboarding, customer coaching, account management, implementation, or a similar customer-facing role
- Experience helping customers adopt and succeed with software
- Strong communication skills, both written and verbal
- Comfortable leading customer calls, onboarding sessions, and training meetings
- Ability to explain software, strategy, and workflows in a simple and practical way
- Proactive approach to customer success, not just reactive support
- Strong problem-solving skills and attention to detail
- Organized and able to manage multiple customers at different stages of onboarding
- Comfortable working remotely and independently
- Able to work Eastern Time Zone business hours
- Positive attitude and a genuine desire to help customers succeed
This Role Is a Good Fit If You
- Enjoy coaching customers and helping them get results
- Like working directly with business owners and sales teams
- Are comfortable teaching people how to use software
- Can take ownership of customer outcomes
- Are proactive and follow up before customers ask for help
- Understand that customer success is about adoption, value, retention, and results
This Role Is Not a Good Fit If You
- You are only looking for a ticket-based customer support role
- You prefer to wait for customers to contact you first
- You are uncomfortable leading customer calls or training sessions
- You do not enjoy coaching, teaching, or guiding customers
- You are not comfortable being accountable for customer adoption and success
Preferred Experience
- Experience working in a SaaS company
- Experience with CRM, marketing automation, sales automation, or AI tools
- Experience working with small business owners, marketing agencies, or sales teams
- Familiarity with tools like HubSpot, GoHighLevel, Intercom, Zendesk, Slack, or similar platforms
- Understanding of customer retention, activation, product adoption, and churn prevention
- Experience helping customers improve sales, lead follow-up, or appointment booking processes
Compensation
Compensation will be based on your experience, skills, and fit for the role.
Why Join WooSender?
- Fully remote role
- Work with a growing AI and SaaS company
- Help customers succeed with innovative automation technology
- Opportunity to grow with the company
- Collaborative team environment
- Meaningful role with direct customer impact
Schedule
This is a full-time remote position. Candidates must be available to work during Eastern Time Zone business hours.
How to Apply
Please apply directly to this posting with the most recent version of your resume and a short video introduction.
No cover letter is needed.
To be considered for this position, you must include a link to a short video with your application.
Video Instructions
Please record a short video using Loom or another video recording tool.
In your video, please answer the following:
- Tell us briefly about your customer success, onboarding, or SaaS experience.
- Share one example of how you helped a customer succeed, adopt a product, or get better results.
- Explain why you would be a strong fit for this role at WooSender.
Video Requirements
- Video must be under 90 seconds
- You may use Loom, Zoom, or another video recording tool
- You do not need to show your face
- Please make sure the video link is accessible
- Please do not include any private, confidential, or sensitive customer information
We are not evaluating video production quality. We are evaluating your communication skills, clarity, customer success mindset, and ability to explain your experience in a simple and professional way.
Applications without a video link will not be considered.
Job Type: Full-time
Benefits:
- Dental care
- Flexible schedule
- Paid time off
- Vision care
Application Question(s):
- Please insert your screen-share recording URL here. You can find the instruction on the job posting.
Experience:
- Customer Success: 5 years (Required)
Work Location: Remote
