Holland, Mb Customer support & client services managers Jobs – 7 Openings This Week

Client Delivery Manager
Thrive —Holland, MB
- Full-time
- Hybrid work
- Agile
14d
Freelance Team Leader Manager / Key Account Manager – Call Center (100% Remote)
Sqwad —Canada
- $60,000–$100,000 a year
- Remote
- Bilingual
- English
- Organizational skills
Quick apply

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Client Delivery Manager

Thrive
Holland, MB

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Job details

Full-time
14 days ago

Skills

Change management
ITIL
ServiceNow
Agile

Full job description

Position Overview:
The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic relationships and driving measurable success outcomes for Thrive clients. The CDM serves as the primary point of contact for assigned accounts, ensuring that clients realize full value from contracted services while managing contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success.

Location: Remote / Hybrid (travel to client sites)

Responsibilities:
Understands Customer Business Problems

Build strategic relationships with key client stakeholders.
Identify current pain points and desired outcomes affected by services under contract.
Provide measurable value to the customer (Value Realization).

Drive Customer Success Outcomes

Solve complex customer problems by partnering with Thrive resources to meet customer expectations.
Help customers optimize utilization of existing and available products and/or services.
Ensure best practice adoption across the customer environment.
Lead future lifetime value through higher product adoption, customer satisfaction, and overall health scores (including advocacy and reference-ability).
Manage contract P&L to deliver to expectations and improve year over year.
Expand revenue in accounts through opportunity identification.
Prepare and drive successful contract renewals.
Ideal candidate would have a strong mixture of ITIL and business acumen leaning on ITIL as the foundation.

Oversee Activities

Manage customer onboarding activities.
Facilitate training and enablement.
Drive customer advocacy initiatives.
Manage and resolve escalations promptly.

Tools

ServiceNow Platform
CustomerGauge

Key Performance Indicators (KPIs)

NPS / CSAT
Retention
NRR / GRR (FY27)
Engagement (account activity, executive/POC engagement)

Qualifications:
Skills

Customer relationship management
Business operations
Change management (end-to-end)
Process improvement
Project management (scoping, planning, milestone tracking, documentation)
Risk management

Attributes

Customer-centric attitude and proactive approach
Team player: capable of working with and across functional teams
Results oriented: takes accountability as customer advocate and Thrive business owner
Digitally fluent: understands basic AI and workflow principles
Active listener: attentive to both customer and internal partners
Learning agility: willing to advance current knowledge level

Experience

5+ years of digital experience as a CDM (Managed Services experience a plus)
Strong general business acumen (financial/P&L acumen a plus)
ITIL/ITSM, Lean Six Sigma, and other relevant industry certifications
College degree preferred in a related field or commensurate work experience
General understanding of technology and managed services

Desired Behaviors

Teamwork: works well across customer and Thrive environments
Adaptability: embraces constant change
Honest and high integrity
Strong work ethic (dependable, confident)
Willingness to learn and continuously improve
Willingness to lean in (run to the fire)
Ownership and accountability
Initiative: proactive – acts without waiting to be told

Added Skills That Will Help

Agile methodology
Six Sigma

Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.

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Client Delivery Manager

Freelance Team Leader Manager / Key Account Manager – Call Center (100% Remote)

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