Pride Marine Group is currently seeking a full-time permanent Customer Service Representative to join our Pride of Rosseau crew in Minett, ON.
Who We Are
For over 40 years, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go and through our unparalleled service.
What You Bring to the Role
- Ability to provide an exceptional level of customer service
- Great problem-solving skills, and strong ability to take initiative
- Strong organizational skills and the ability to multitaskt
- Outstanding verbal and written communication skills
- Proven ability to multitask and be self motivated
- Excellent computer skills and basic understanding of math
What You'll Do
- Actively contribute to a positive team culture and work cohesively across all departments to achieve shared goals
- Create, update and assign work orders
- Use a menu selling approach when quoting customers
- Communication with service team and customers
- Schedule technicians while being mindful of delivery timeline expectations
- Proactively sell and schedule routine maintenance
- Knowledge of warranty coverage and process
- Clear communication with customers regarding expectations and quotes
- Handle customer complaints as they arise, escalating to the appropriate individual
- Collect payment upon completion of work
- Maintain zero dollars in accounts receivable over 30 days
- Refer potential sales leads to Location Manager
- Work with the team to achieve location monthly and annual budget goals
- Work as a team with all crew members
- Follow all Health & Safety policies and procedures
- All other duties as assigned
What We'd Like From You
- 1+ years related customer service experience
- Able to work irregular hours during peak periods including weekends
- Pleasure Craft Operator Card considered an asset
What's In It For You
- Full benefits
- Employee Assistance Program
- Monthly bonus eligibility
- Annual workplace improvement allowance
- Demo boat for shared employee use at each location
If you think you are the right candidate for the job, please submit your resume. For more information on Pride Marine Group, you can check out our website or social media. We look forward to hearing from you.
In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted throughout the hiring process.
In accordance with the Employment Standards Act, please be advised that we use artificial intelligence to screen, assess, or select applicants for this position.
We are an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $22.00-$26.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Will you be able to reliably commute or relocate to Rosseau, ON for this job?
- Are you able to start employment with Pride Marine Group on or before August 10?
Experience:
- customer support or client services: 1 year (preferred)
- automotive or marine industry: 1 year (preferred)
Licence/Certification:
- Pleasure Craft Operator Card (preferred)
Work Location: In person
