Reports to the Manager of Ontario Works. Performs administrative, clerical, customer service and record-keeping duties within the Ontario Works Division.
Work Performed:
Greets public and tenants, provides general information; responds to telephone, in person or electronic inquiries; takes and relays messages to the appropriate person or department; orders office supplies; contact with contractors & suppliers.
Performs data entry on automated (YARDI and Property Management) and other systems, including, but not limited to landlord, tenant and property management information, move-in/move-out records, correspondence, department databases, mailing lists, invoices, purchase orders, work orders, payables, rent arrears and maintenance.
Photocopies and collates documents for distribution, mailing and filing.
Receives and processes rental payments and issues receipts in accordance with established procedures.
Prepares daily bank deposit and related records (cash, cheques, pre-authorized payments).
Processes charges to tenant ledgers.
Follows up with former and current tenant arrears with Credit Companies.
Maintains department record keeping/filing systems according to record retention and disposal systems.
Receives, verifies and processes all housing invoices, rent subsidy provider payments and utility pre-authorized payments, in accordance with established procedures.
Prepares and circulates statistical and other reports in accordance with established procedures.
Prepares and processes Landlord Statements.
Processes incoming and outgoing manual and electronic mail.
Orders office supplies and maintains inventories. Arranges for servicing/repairs to office equipment or machinery as required.
Updates/maintains Excel reports
Assists in maintaining a safe work environment.
Performs other related duties as assigned.
Specialized Skills, Abilities, Training, License, Memberships, or Certifications
Ability to use standard and specialized software/electronic operating systems
Knowledge of related provincial legislation, policies and procedures including the Residential Tenancies Act and the Housing Services Act.
The City of Stratford is not using Artificial Intelligence (AI) at any stage of the recruitment process.
The City of Stratford is committed to building a culture where difference is valued. The more inclusive we are, the better our work will be on behalf of the community we serve. We are committed to continuously improving our systems, policies and practices to remove barriers, promote respect and ensure our employees, in all their diversity, can succeed. We encourage and welcome qualified applicants with a diverse range of perspectives, skills and lived experiences to apply.
Accommodations are available for people with disabilities throughout all stages of the recruitment process. Applicants should make their needs known in advance.
While we appreciate all applications received, only those selected for an interview will be contacted.
Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford. Please direct inquiries to the Human Resources Department at [email protected]
City Hall, P.O. Box 818
Stratford, ON N5A 6W1
