Position Summary
The Executive Housekeeper is responsible for leading all aspects of our busy housekeeping and laundry team. The ideal candidate will ensure the highest standards of cleanliness and service for our guests, maintaining the resort’s reputation for excellence.
Salary for this position is $63,000 per annum.
About You
You inspire and motivate your team to achieve excellence, leading by example with a positive attitude and strong work ethic.
Your keen eye for detail ensures that every corner of the resort is impeccably clean and well-maintained, providing a flawless guest experience.
You possess excellent verbal and written communication skills, enabling you to clearly convey expectations, feedback, and updates to your team and other departments.
You are proactive in identifying potential issues and adept at implementing effective solutions to ensure smooth operations.
Your commitment to exceptional guest service drives you to exceed expectations and create memorable experiences for our guests.
You are open to new ideas and continuously seek ways to improve processes, enhance efficiency, and implement best practices.
You thrive in a fast-paced environment and can handle the pressures of managing a busy housekeeping department with grace and composure.
You will embrace our Vision and Brand Promise to deliver the best Rocky Mountain experiences and memories for our guests.
Key Responsibilities
Leadership & Management
- Lead, motivate, and manage the housekeeping and laundry team, fostering a positive and collaborative work environment.
- Develop and implement training programs for housekeeping staff to ensure high standards of cleanliness and guest service.
- Conduct regular staff meetings to communicate goals, updates, and performance expectations.
Operational Oversight
- Oversee daily operations of the housekeeping department, ensuring all areas of the resort are maintained to the highest standards.
- Coordinate with other departments to ensure seamless guest experiences and address any issues promptly.
- Monitor inventory levels and order supplies as needed to ensure efficient operation.
Quality Control
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to established standards.
- Implement and maintain quality control procedures to enhance guest satisfaction.
- Address and resolve guest complaints regarding housekeeping services promptly and professionally.
Budget and Financial Management
- In conjunction with the Director of Guest Services, develop and manage the housekeeping budget, ensuring cost-effective operations without compromising quality.
- Monitor expenses and implement cost-saving initiatives where possible.
- As requested, prepare reports on departmental performance and expenses for senior management.
Health and Safety
- Ensure compliance with all health and safety regulations, including proper handling of chemicals and equipment.
- Conduct regular safety training sessions for housekeeping staff.
- Investigate and report any accidents or incidents within the department, implementing corrective actions as necessary.
Sustainability
- Promote and implement sustainable housekeeping practices to minimize the resort’s environmental impact.
- Educate staff on eco-friendly practices and ensure adherence to the resort’s sustainability policies.
Qualifications
- Proven experience as a Lead Housekeeping Supervisor or similar role in a high-volume hospitality environment.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Knowledge of housekeeping and laundry operations, including cleaning techniques and equipment.
- Familiarity with budgeting and financial management.
- Exceptional attention to detail and commitment to quality.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Must be physically fit and able to safely lift up to 50 pounds.
- Required to complete WHIMS Training.
- Knowledge of Maestro and HotSOS preferred.
