Kamloops, Bc Airline ticket agents Jobs – 2 Openings This Week

Customer Service Representative - Kamloops (Part-Time)
Keolis Canada —Kamloops, BC
- $18.25 an hour
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance program
Quick apply
1d
Customer Service Agent
Executive Aviation —Kamloops, BC
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- Part-time
- Customer service
- Business
13d

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Customer Service Representative - Kamloops (Part-Time)

Keolis Canada
Kamloops, BC

Quick apply

Job details

Part-time
1 day ago

Benefits

Employee assistance program

Skills

Hospitality
Computer operation
Customer service
Microsoft Office
First Aid Certification
Cash handling
Time management

Full job description

Customer Service Representative - Kamloops (Part-Time)
945 Columbia St W, Kamloops
Part-Time Opportunity|10–12 Hours to Start | Days, evenings, holidays, weekend & split-shifts | Hourly Rate: $18.25

With EBus, every journey begins with you. Step into a role that moves people.
Picture yourself as the welcoming smile a traveler sees before setting off to visit family, start a new chapter, or discover a new destination. As a customer service representative with EBus in Vancouver, you’ll be the friendly guide who answers questions and ensures every passenger’s journey is as smooth and stress-free as possible. You won’t just be behind a counter; you’ll be part of the moments that help people connect across BC and Alberta. At EBus, proudly part of the Keolis Canada family, we’re not just about moving people - we’re about creating travel experiences that feel easy and welcoming every step of the way.

About Keolis

Keolis is one of the world's leading transportation companies, operating in 13 countries and helping millions of passengers travel safely and reliably every day. In Canada, our team of nearly 2,000 employees operates transit systems, intercity motorcoaches, airport shuttles, paratransit services, and rail networks that connect communities across the country.

At Keolis, we recognize that great service starts with great people. That's why we focus on creating a supportive workplace where employees are valued, respected, and provided with opportunities to learn and grow. Whether you're helping a passenger reach their destination, supporting operations behind the scenes, or maintaining the services our communities rely on, your work makes a difference every day.

When you join Keolis, you're joining a team dedicated to safety, customer service, teamwork, and operational excellence. Together, we're helping people travel with confidence while building stronger, more connected communities.

What You’ll Do:

Welcome and assist customers in person, over the phone, and online, delivering a positive and professional customer experience at every interaction
Book, modify, and cancel reservations accurately while ensuring customers receive the information they need for a smooth travel experience
Process payments, refunds, exchanges, and other transactions while maintaining accurate records and cash-handling procedures
Support customers with online bookings, account access, and general website navigation, helping troubleshoot issues as they arise
Assist passengers with check-in, luggage storage, boarding, and general travel-related inquiries
Provide accurate information regarding schedules, routes, fares, travel policies, delays, cancellations, and service updates
Proactively contact passengers by phone, email, or other communication methods regarding service disruptions, schedule changes, cancellations, and other important travel information
Conduct accurate passenger head counts and verify passenger manifests prior to departure
Monitor boarding activities to ensure the safe, efficient, and timely loading of passengers and luggage
Make announcements regarding boarding, departures, service updates, safety procedures, onboard amenities, and company policies
Assist with luggage handling, storage, tagging, and accountability to help ensure items are transported safely and correctly
Support drivers and operational staff by acting as a spotter during reversing maneuvers and other safety-sensitive activities when required
Enforce company policies and procedures in a professional, respectful, and customer-focused manner
Communicate and collaborate effectively with Dispatch, Drivers, Maintenance, and other operational teams to support service delivery and resolve customer concerns
Maintain a clean, organized, well-stocked, and professional ticket office environment
Complete administrative, operational, and reporting tasks accurately and within established timelines
Monitor station activity and help maintain a safe, welcoming, and customer-focused environment for passengers and visitors
Respond calmly and professionally to customer concerns, service disruptions, and unexpected situations while identifying solutions and escalating issues when necessary

What We’re Looking For:

Provide exceptional customer service with a positive, customer-first attitude and a genuine desire to help others
Communicate clearly and professionally with customers, coworkers, and operational teams in person, over the phone, and through written correspondence
Demonstrate strong problem-solving and decision-making skills, particularly when responding to service disruptions, customer concerns, or changing priorities
Remain calm, professional, and solution-focused in a fast-paced environment with competing demands and tight timelines
Maintain a high level of accuracy, attention to detail, and organization when processing transactions, reservations, and customer information
Work effectively both independently and as part of a team while contributing to a positive and collaborative workplace culture
Display reliability, punctuality, accountability, and a strong work ethic
Confidently enforce company policies and procedures in a respectful, professional, and customer-focused manner
Demonstrate strong time-management and multitasking skills while balancing customer service, operational, and administrative responsibilities
Be comfortable learning and using computer systems, reservation platforms, point-of-sale systems, and Microsoft Office applications
Previous customer service experience in transportation, hospitality, tourism, retail, or a similar customer-facing environment is considered an asset
Previous experience handling cash, processing transactions, or working with reservation and booking systems is considered an asset
First Aid certification is considered an asset
Successful completion of a criminal background check is required as a condition of employment
Flexibility to remain on-site beyond your scheduled shift, when required, to support delayed arrivals, departures, or other operational needs

Why Work For Us?

Hourly rate: $18.25
Hours: Approximately 10–12 hours per week to start, with opportunities for additional hours in the near future as operations continue to expand and new service opportunities become available.
Discounted and standby travel on our luxury motorcoach network
Access to an Employee Assistance Program (EAP) offering confidential wellness, mental health, and support services
A stable, established organization with a strong reputation for safety and customer service
Additional company-sponsored wellness and employee benefit programs

Ready to Apply?
Bring your energy, your customer-first mindset and your passion for helping people and help us make every journey a great one with EBus, BC!

Quick apply

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