SPIRITLEAF KEYHOLDER
Spiritleaf Kelowna is looking for a Key Holder to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members
The Challenge
In the role of Keyholder, you are responsible to assist store management in reaching all store objectives. To ensure the retail store maximizes its sales revenue through excellent customer service, store maintenance, merchandising and handling product shipments.
This role is ideal for someone who:
- Takes pride in strong attendance
- Is comfortable working within clear operational policies
- Wants consistent hours and leadership responsibility
- Values professionalism and team accountability
This is not a casual retail position — it is a leadership support role.
Schedule & Expectations
- 20 - 35 consistent hours per week
- Rotational shifts (including evenings and weekends)
- Reliability during high-traffic and critical coverage periods
This role works closely with management and is part of maintaining operational stability within the store. We are looking for someone who can grow into a leadership position.
Compensation
- $18.50 – $19/hour based on experience
- Opportunity for expanded leadership responsibility based on performance
- Stable, structured work environment
The Responsibilities
- Assists customers in the selection of merchandise, while providing information about the product, materials, technology, and functionality.
- Ensures Spiritleaf’s customer service standards are upheld by listening to customer’s wants and needs and providing product information when required.
- Maintains store appearance; assists in processing and replenishing merchandise and assist with customer service inquiries.
- Help to support and create a team environment by respecting co-workers.
- Maintain superior levels of merchandising in the store, ensuring that product displays are attractive, space efficient, and secure.
- Assist the management team in the training and supervising of employees.
- Handle transactions with 100% accuracy.
- Accurately complete bank deposits and maintain balancing information file.
- Comply with retail policies regarding inventory control, sales procedures, etc.
- Perform daily maintenance of the store and store fixtures to ensure neatness is upheld.
- Enforce existing store standards in the absence of store manager or assistant manager.
- Ensure building security is upheld by proper use of alarm systems and store security devices.
- Ensure that store is opened and closed in accordance with hours of business.
What You Bring
· Honed critical thinking and decision-making skills
· Cannabis knowledge and industry background
· A strong sense of personal integrity
· The ability to work independently with little supervision
· Excellent listening and communication skills
· Customer service experience/skills
· Supports environment of genuine customer connection
· Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
· Demonstrates extraordinary service
· Takes ownership of individual awareness of product knowledge
PRODUCT KNOWLEDGE
· Is knowledgeable of trends and supports brand messaging
· Gains understanding of how merchant skills impact business and the customer experience
· Supports new hires through mentorship
· Is self-aware and focused on self-development
· Collaborates with the team during morning and closing meeting
LEADERSHIP
· Possesses strong written and verbal communication skills, strong assessment and decision-making skills
· Provides insight to Spiritleaf Manager in relationship to the customer experience to the leadership team
· Participates in ongoing staff education and through sharing of product knowledge
QUALIFICATIONS
· At least 2 years’ experience in a retail environment
· Proven success in offering an exceptional customer experience
· A passion for our product and changing the way the world sees cannabis
· A desire to have fun, laugh and support the customer and team member journey along the way
· You must be at least the minimum required legal age in your province, and be able to pass a police background check
Job Type: Part-time
Pay: $18.50-$19.00 per hour
Application question(s):
- Are you comfortable working a rotational schedule that includes evenings and weekends?
Experience:
- sales: 1 year (preferred)
Licence/Certification:
- Selling It Right (preferred)
Work Location: In person
