Mazzei Electric started in Nanaimo, BC in 1994. We started as a small family-run company that focused on commercial service contracts. We now have a variety of multi-family residential, commercial, institutional, and light industrial projects across the province, complimented by our service departments that offer residential and commercial service and maintenance. We currently operate across Vancouver Island, throughout the Okanagan, and in Northern BC.
Why work here? You will be part of a growing team that is proud, dedicated, and still stays true to the family-run company feeling. When we ask our employees why they like working here, the #1 answer is always the people. Our team is knowledgeable, safety focused, and the comradery is second to none.
Mazzei Electric offers a competitive salary, profit sharing, a company vehicle, extensive health and dental benefits that we pay the premiums for, RRSP matching, paid training and development, recognition programs, an annual apprentice scholarship, fun staff events, opportunities for advancement, and a safe and inclusive work environment. We also have a growing Employee Perks program that includes discounts on vehicle repair/parts, retail stores, and gym memberships.
We have won numerous awards including Victoria’s #1 Best Electrician, Nanaimo’s Best Electrical Contractor, VICA’s Employer of the Year, BCCA Builder’s Code Contractor of the Year, VICA’s Safety Excellence Award, and have been named as one of Canada’s Fastest Growing Companies.
We are currently hiring for a Service Manager in Kelowna. Compensation is between $90,000 to $100,000 a year. In addition, we offer health and dental benefits after three months, profit sharing, a company vehicle, RRSP matching after one year, and a variety of other perks!
AREAS OF RESPONSIBILITY:
- Oversee the administrative, operational, and customer service functions of the Service Department
- Promote a strong, collaborative service team through coaching, mentorship, and team-building initiatives
- Maintain open, professional, and positive communication, both written and verbal, with employees, internal departments, customers, and vendors
- Ensure appropriate staffing levels and effective workload distribution to meet customer demand and business objectives
- Participate in and support business development initiatives to grow Mazzei Electric’s service market share within the region
- Ensure compliance with company policies and procedures and recommend improvements as required
- Ensure full compliance with the company safety program and applicable regulations
- Manage the efficient operation of the Service Department, including expense control and cost management
- Provide proactive and responsive leadership to all service personnel, including hiring, onboarding, training, performance management, career development, and safety oversight
- Organize and present monthly technical meetings
- Work closely with the Service Coordinator to schedule technicians, service calls, and departmental meetings
- Conduct annual performance reviews and support continuous development planning for service personnel
- Analyze service productivity, performance metrics, and workflows; recommend and implement improvements to enhance customer service, efficiency, and profitability
- Maintain high-quality service delivery while ensuring productivity and profitability targets are achieved
- Review and approve equipment and replacement requests
- Organize, coordinate, and schedule all maintenance, replacement, and customer service work orders
- Provide technical support or assign assistance to technicians as required to ensure quality workmanship and customer satisfaction
- Perform other duties as required to support departmental and organizational objectives
Qualifications:
- Red Seal Journeyperson Electrician certification with a valid FSR-B designation
- Proven experience managing electricians and/or service technicians within a residential and commercial electrical service and maintenance environment, preferably in a multi-branch operation
- Experience in service management and dispatch, including the use of scheduling software and Microsoft Office/Outlook
- Demonstrated estimating and pricing abilities supporting accurate quoting and profitability
- Solid understanding of financial management, including margins, profitability, cost control, and budgeting
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical, operational, and service-related issues
- Effective mediation and conflict-resolution skills, with the ability to address employee, customer, and stakeholder concerns professionally
- Strong written, verbal, organizational, and interpersonal communication skills with a high level of attention to detail
- Thorough understanding of electrical concepts, practices, and procedures, including the ability to interpret the Canadian Electrical Code (CEC), safety regulations, building codes, and applicable lighting systems
- Working knowledge of electrical applications, permitting processes, and electrical maintenance practices
- Experience using Accubid is considered an asset
- Experience using Jonas Enterprise is considered an asset
- Valid driver’s license with a clear driver’s abstract
Apply today by responding to this ad. More information can also be found on our website www.mazzeielectric.com.
We look forward to hearing from you!
Job Types: Permanent, Full-time
Pay: $90,000.00-$100,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Vision care
Experience:
- electrical service management: 1 year (preferred)
Work Location: In person
