Kentville, Ns Automotive parts manager Jobs – 1 Openings This Week

Fixed Operations Manager, Kentville Toyota
Kentville Toyota —Kentville, NS
- $100,000–$119,985 a year
- Full-time
- Continuous improvement
- Recruiting
- Budgeting
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5d

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Fixed Operations Manager, Kentville Toyota

Kentville Toyota
Kentville, NS

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Job details

Full-time
5 days ago

Skills

Customer retention
Operations management
Supplier management experience
Coaching
Complaint handling
Human resources management
Continuous improvement
Client services
Customer relationship management
Customer service orientation
Recruiting
Personnel management
Budgeting
Training & development
Leadership
Guest issue resolution
Team motivation
Dealership experience
Client interaction
Negotiation
Business process improvement
Driving Licence
Team building
Performance evaluation

Full job description

Kentville Toyota is an established and growing automotive dealership seeking an experienced, results-driven Fixed Operations Manager to lead our Service and Parts operations.

This is a key leadership position responsible for driving departmental performance, developing a high-performing team, delivering an exceptional customer experience, and maximizing the profitability and efficiency of our Fixed Operations departments

The successful candidate will be a strong automotive leader who can assess existing processes, identify opportunities for improvement, and build upon the dealership's current success.

Key Responsibilities

Lead and oversee all Fixed Operations activities, including Service and Parts
Provide leadership, direction, coaching, and accountability to Service and Parts personnel
Establish and monitor departmental goals, budgets, KPIs, and performance targets
Drive Service and Parts revenue, gross profit, productivity, efficiency, and overall profitability
Analyze departmental performance and implement strategies to improve results
Monitor technician productivity, labour sales, effective labour rates, hours sold, parts performance, and overall department efficiency
Develop strategies to increase customer retention, service visits, and long-term customer loyalty
Ensure a consistently exceptional customer experience throughout the Service and Parts departments
Handle customer concerns and escalated issues professionally and effectively
Recruit, train, motivate, and retain high-performing employees
Conduct regular performance reviews and provide ongoing coaching and development
Work closely with the General Manager and senior leadership team to achieve dealership objectives
Maintain strong relationships with customers, manufacturers, suppliers, and dealership partners
Ensure compliance with manufacturer standards, dealership policies, safety requirements, and applicable regulations
Review and improve existing processes, procedures, and departmental workflow
Identify opportunities to increase efficiency, reduce unnecessary expenses, and improve profitability
Ensure the Service and Parts departments maintain a professional, organized, safe, and customer-focused environment

What We're Looking For

Proven management experience within an automotive dealership Fixed Operations environment
Strong knowledge of Service and Parts department operations
Demonstrated ability to improve departmental performance and profitability
Proven leadership and team-building skills
Strong understanding of automotive dealership KPIs and financial statements
Excellent communication, negotiation, and customer-service skills
Strong organizational and problem-solving abilities
Ability to hold team members accountable while maintaining a positive workplace culture
A hands-on, proactive management style
Ability to work effectively in a fast-paced dealership environment
Valid driver's licence
Automotive trade experience or relevant industry certifications are considered an asset

What We Offer

Competitive compensation package with performance-based incentives
An established dealership with an existing customer base and operational infrastructure
Opportunity to make a meaningful impact on an already successful Fixed Operations department
Strong support from dealership leadership
Opportunities for professional growth and advancement
A professional, team-oriented working environment
The opportunity to lead and develop an experienced automotive team

The Ideal Candidate

The ideal candidate is an experienced Fixed Operations leader who understands how to drive both people and performance.
You know how to identify what is working, recognize where improvements are needed, and implement changes that produce measurable results. You are comfortable managing financial performance, developing employees, improving processes, and ensuring customers receive an exceptional experience every time they visit the dealership.
You are accountable, energetic, organized, and committed to building a culture of performance, professionalism, teamwork, and customer satisfaction.
If you're ready to take an established dealership's Fixed Operations performance to the next level, we want to hear from you.

Apply in confidence today with your resume and a brief cover letter outlining your automotive management experience.

Quick apply

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automotive parts manager jobs in kentville, ns

Fixed Operations Manager, Kentville Toyota

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