The Job
The Banquet Server is responsible for providing outstanding guest service while supporting the successful execution of meetings, conferences, weddings, and special events. This role includes setting up and breaking down event spaces, serving food and beverages in a professional manner, maintaining the cleanliness and organization of banquet areas, and ensuring all client requests are fulfilled promptly and efficiently.
*This position is being posted to fill a current vacancy in our organization.
What You'll Do
- Arrive on time and prepared for shift, signing in at least five minutes prior and collecting assigned keys
- Set up and tear down meeting rooms and event spaces according to Event Orders (EOs) and guest specifications
- Review daily EOs to ensure all requirements are accurately understood and completed prior to even start times.
- Greet and liaise with clients to confirm event details, timing and any last minute adjustments.
- Serve food and beverage – including breakfasts, coffee services, working lunches, dinners and breaks in a professional and courteous manner
- Conduct mid-event refreshes and room checks to maintain cleanliness, replenishment and guest satisfaction throughout service
- Monitor meetings and events in progress, proactively addressing any client or attendee needs
- Manage bar setup and closing procedures, including inventory counts, bar summaries, and accurate cash deposits.
- Clear and rest rooms promptly following each event, ensuring readiness for upcoming functions
- Maintain banquet rooms, service areas and storage spaces in a clean, organized and professional condition at all times
- Communicate effectively with the Banquet Captain and next shift to ensure smooth transitions and accurate event handovers.
- Complete assigned side duties and ensure all checklist items are performed daily.
- Monitor supply levels (Starbucks and pop supplies, candies, sternos, napkins, etc.) and communicate restocking needs to the Banquet Captain
- Monitor office supply levels (Notebooks, pens, post-it notes, etc.) and communicate restocking needs to the Banquet Captain
- Safely handle, store and organize banquet equipment and inventory
- Remove garbage, recycling, and leftover materials from events and dispose of them in the designated areas
- Ensure all meeting rooms are locked and secure when not in use.
- Uphold hotel service standards by maintaining professionalism and minimizing noise or disruptions during active meetings.
The above areas of responsibility are not all inclusive and may be amended from time to time.
Who We're Looking For
- Completion of secondary school or equivalent
- Minimum 1 year hospitality service experience
- Ability to communicate clearly and professionally in English, both verbally and in writing
- Smart Serve Certified
- Ability to use sound judgement in day to day activities and decision making
- Must be able to lift heavy objects
- Must be polite, courteous, and respectful
- Must be detailed oriented
- Excellent organizational and interpersonal skills
- Must be able to work as a team or independently
- Must possess the ability to communicate effectively within a diverse team environment
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
- Must be able to work mornings, days, evenings, late into the night, weekends and holidays
Why Join Us?
- Earn an hourly rate of $17.60, including tips and gratuities
- Join a supportive team that values your skills, dedication, and growth.
- Advance your career through hands-on experience and clear development opportunities.
- Be part of a reputable hotel known for delivering exceptional guest service and quality.
- Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance.
- Create meaningful, memorable experiences for guests from all over the world.
At Delta Hotels by Marriott Kingston Waterfront, your work matters — every day you’ll contribute to a team committed to excellence and making every guest’s stay extraordinary. Join us and be part of something special!
At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.
Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.
Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!
We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.
We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.
We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.
Pay: $17.60 per hour
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
Work Location: In person
