Location: Hybrid - Kingston, ON
The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.
Empire Life is looking to hire a Health Claims Assessor to join our Group Health Claims team! We are actively seeking candidates to fill a current, open position.
Why pursue this opportunity
Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
What you’ll be working on
Manage and assess a variety of Health and Dental claims, including Travel and CostPlus accounts, submitted through multiple channels, including traditional paper mail and electronic (web/mobile) portals.
Review claim documents, applying policies, procedures, and contract terms to ensure accurate and consistent results.
Proactively develop a foundational understanding of Group Benefits (Dental, Health, and Drug) and learn how to ensure proper adjudication.
Evaluate claims for appropriate integration with provincial programs (e.g., Fair Pharmacare, Trillium, RAMQ) to ensure accurate first-payer processing.
Manage a high daily volume of claims while adhering to strict quality and accuracy benchmarks.
Independently manage a personal daily workload, balancing multiple tasks to meet departmental service level agreements (SLAs).
Identify suspicious claim patterns or potential irregularities (fraud/abuse) and follow established protocols to transfer these files for more detailed technical or investigative review.
Interact and communicate with internal and external customers through various channels on plan design restrictions, claim eligibility, and claim outcomes.
Provide proactive, prompt, and professional resolution of claim inquiries from both internal and external customers to minimize any escalations.
Foster a positive team environment through active collaboration, sharing knowledge with peers, and demonstrating the empathy and active listening required to handle sensitive member information.
1–3 years of experience in an office environment, preferably in a healthcare setting.
Previous experience in a medical, dental, or insurance environment is an asset.
Eagerness to learn Group Benefits (Health, Dental, Drug).
Proficient in Microsoft Office (Excel/Outlook) and quick to learn internal claims systems.
Designation as a Certified Dental Assistant is an asset.
High attention to detail with strong alphanumeric processing skills.
Clear verbal and written skills for handling routine claim inquiries.
Ability to work effectively within a team and support peers during peak volumes.
Ability to prioritize and balance multiple tasks.
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:
Hybrid work model
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
Competitive uncapped commission, for sales positions
A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program
To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know—we are happy to work with you. If you need this job posting in an alternative format or have any accessibility questions, please contact
[email protected].
