Kingston, On Client success manager Jobs – 17 Openings This Week

Team Lead, Client Service Team (Remote)
Farber Debt Solutions —Ontario
- $50,000–$60,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Supervising experience
- Financial services
- Work from home
Quick apply
Account manager
GardaWorld Security Screening Inc. —Kingston, ON
- $70,000–$85,000 a year
- Overtime
- Customer service
- English
- Microsoft Office
Quick apply
8d
Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)
Bureau Veritas —Ontario
- Full-time
- CRM software
- Customer service
- Engineering
Business Development Manager | Greater Toronto Area
SPI Santé Sécurité / SPI Health and Safety —Ontario
- $80,000–$100,000 a year
- Full-time
- CRM software
- Marketing
- Business development
- Employee assistance program
Quick apply
HR Advisor
Alamos Gold Inc —Ontario
- Full-time
- Microsoft Office
- Bachelor's
- Human resources
Branch Manager
Start Electric —Ontario
- $100,000–$200,000 a year
- Overtime
- Customer service
- Project management
- Electrical experience
- Flexible schedule
Quick apply
Client Service Administrator (CSA) - Building Automation
Siemens —Kingston, ON
- $54,000–$75,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- English
- Profit sharing
Operations & Office Manager
Payne's Pools Kingston —Elginburg, ON
- $25–$30 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- High school diploma or GED
- Store discount
Quick apply
General Manager, Food Services | North Bay, ON | Relocation Assistance Available (37573001)
Sodexo Canada Ltd —Kingston, ON
- $75,000–$90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Relocation assistance
Quick apply
Growth Marketing Lead
Midnight Marketing —Canada
- $70,000 a year
- Full-time
- Remote
- Team management
- Quality Control
- Recruiting
- Flextime
Paid Media Specialist
Marr Media Group —Canada
- $32–$36 an hour
- Part-time
- Remote
- Data analysis skills
- Budgeting
- Communication skills
- Flexible schedule
Bilingual Print Customer Success Specialist (Contract)
Staples —Canada
- $54,350–$67,950 a year
- Full-time
- Bilingual
- Microsoft Outlook
- Business development
- Dental care

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Team Lead, Client Service Team (Remote)

Farber Debt Solutions
Ontario

Quick apply

Job details

Permanent | Full-time

Benefits

Work from home

Skills

Customer relationship building
Microsoft Outlook
Customer appointment booking
Call center experience
Coaching
Process improvement
Shift management
Supervising experience
Client services
Customer service orientation
Financial services
Training & development
On-the-job coaching
Team motivation
Communication skills
Client interaction
Team coordination
Business process improvement
Time management
Help desk

Full job description

Company Information

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.

And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help

Position Summary

Your primary responsibility as the Team Lead of the Client Service Team would be to motivate and assist the team to achieve the team’s goals, while keeping business goals in mind. It would be the responsibility of the Team Lead to create an atmosphere to support the staff on a daily basis and to support the Manager, Client Service Team in managing the staff with achieving targets, scheduling time off/shifts, supporting the team with any needs, reviews and training. The Team Lead would be expected to assist on the phone when needed and listen to calls to provide coaching and feedback. This role has the flexibility to work from home. As such, must have high speed internet.

Responsibilities

Support the Manger, Client Services Team and assists with scheduling and organizing shift patterns for other team members to ensure proper coverage
Keep track of attendance, daily statistics, sick time etc.
Answer team member’s questions, assist with team member’s technical issues, and oversee team member’s work for quality and conformity
Be available for the team
Onboarding new hires, and training for success.
Develop, maintain and apply the learned knowledge of our specialized industry
Provide encouragement to team members, including communicating team goals and identifying areas for updated training
Promote a strong working relationship with team members to maximize productivity and develop positive team morale.
Listening to calls to identify areas of opportunity and improvement
Check quality of team’s work and provide feedback when required
Keep team members aware of missed calls, calls/webforms waiting, and encourage them through positive communication and feedback
Identify areas for process improvement and work with the Manager, Client Service Team to implement
Assist the team with booking appointments for potential new clients while providing some high-level screening
Conduct team meetings or one on one meetings to update members on best practices and continuing expectations
Prepare daily/weekly reporting as required
Learn/master our applications and assist the team with troubleshooting
Communicate by way of multiple channels to clients (Phone, email, SMS etc.)
Achievement of daily, weekly, monthly and quarterly team targets
Other duties as may be required.

Qualifications

4-5 years of prior customer service experience
Experience working in the financial industry and/ or call center (an asset, not a requirement)
3+ years of experience managing/leading a small team
Excellent customer service skills
Leadership qualities
Excellent problem-solving skills
Excellent communication skills, both oral and written
Ability to regulate emotions and communicate with empathy, tact and professionalism with both internal and external client
Natural ability to be empathetic to the situations our clients are facing
Proactive to assist, support and advocate for the team
Excellent listening skills
Strong relationship building skills; able to manage multiple relationships
Detail oriented
Must be a team player
Highly motivated with a desire to be successful; strong desire to motivate others
Effective time management and multi-tasking skills
Experience with MS Office (Outlook, Excel, Word), Microsoft Dynamics
Remote work experience is an asset

Position: Team Lead, Client Service Team
Location: Remote
Industry: Financial Services
Employment Type: Fulltime/Permanent
Salary: $50,000-$60,000 + Bonus

Our Culture at Farber

At Farber, we’re in the business of helping people — and that includes our own team. We’re committed to creating an inclusive, diverse, and equitable workplace that celebrates our people and their unique experiences.
Our dedicated culture committee organizes events, recognition programs, and celebrations throughout the year to foster connection and belonging.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at [email protected].

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Quick apply

Refine Your Search

client success manager jobs in kingston, on

Team Lead, Client Service Team (Remote)

Account manager

Business Development Manager - Mining & Environmental Laboratory Services (Eastern Canada)

Business Development Manager | Greater Toronto Area

HR Advisor

Branch Manager

Client Service Administrator (CSA) - Building Automation

Operations & Office Manager

General Manager, Food Services | North Bay, ON | Relocation Assistance Available (37573001)

Growth Marketing Lead

Paid Media Specialist

Bilingual Print Customer Success Specialist (Contract)

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