Imagine what you could do here. The people here at Apple don’t just create products - they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
As a Community Specialist, you will demonstrate your passion for Apple, sales, and growing relationships with multiple partner resellers. You will create excitement and build knowledge around Apple through training and demonstrations, by traveling to different stores within your community to deliver outstanding customer experiences. You will be a brand ambassador responsible for influencing every aspect of the Apple experience including merchandising and brand standards.
In this position, you will work 40 hours per week with occasional overtime and your work schedule will typically run Wednesday through Sunday, however we do require flexibility as this will change based on business needs. You will be required to provide your own reliable and efficient transportation.
This is a fixed-term role with a duration of approximately 12 months.
Description
In this role, you will:
- Represent Apple within multiple partner stores and help customers develop relationships with our brand.
- Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store.
- Provide an amazing customer experience by showcasing our products, accessories, and services.
- Proactively seek opportunities to expand awareness for new and existing customers.
- Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
- Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
- Align with leader on weekly partner visits.
- Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution.
- Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform.
- Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.
Preferred Qualifications
High level of integrity, trust, and accountability
Strong self motivation and ability to work independently in a fast-paced, constantly changing environment
Effective time management including ability to multi-task, organize, and prioritize tasks
Ambition for driving sales results and recommending Apple solutions is desirable
Background in direct sales or solution-based selling is a plus
Minimum Qualifications
Typically requires a minimum of 1-2 years of related experience
Passion for helping customers and partners understand how Apple technology can enrich lives
Curiosity for continuous learning and eagerness to share knowledge with others
Outstanding customer focus
Excellent communication skills
Ability to educate, inspire, and influence others
Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $44,700 and $60,900, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple Inc.'s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit award recommendations, and can purchase Apple Inc. stock at a discount if voluntarily participating in Apple Inc.'s Employee Stock Purchase Plan. Participation in Apple Inc.'s discretionary stock programs is governed by Apple Inc.'s stock plans and agreements and are not part of local employment contracts or compensation.
You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit and compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.
