kitchener, on call taker Jobs – 2 Openings This Week

Full Time Security Dispatch | Conestoga College
Paragon Security —Kitchener, ON
- $23.46 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- SharePoint
- Dental care
- Flexible schedule
Quick apply
1d

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Full Time Security Dispatch | Conestoga College
Paragon Security —Kitchener, ON
Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question.
$23.46 an hour
Quick apply
1d

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Full Time Security Dispatch | Conestoga College

Paragon Security
Kitchener, ON

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Extended health care
Dental care
Flexible schedule
On-site parking

Skills

Microsoft Excel
Microsoft Outlook
CCTV
Post-secondary education
SharePoint
Security Guard Licence
Communication skills

Full job description

Position Details:

Position: Security Dispatcher
Site: Conestoga College-King St.
City: Kitchener
Job Type: Full time, Permanent
Hours: Must be available to work all shifts including nights
Pay Rate: $23.46 per hour

Required Experience:

Minimum of 1 year experience as security dispatcher (high volume intake experience preferred)
Minimum on 6 months experience as a call taker/ dispatcher in a service industry an asset
Ability to manage radio communications and telephone inquiries
Above average skills working to O365 applications including Outlook, SharePoint, Excel, Word, etc
Demonstrated punctuality and reliability, tact, and diplomacy
Post-Secondary education in an Emergency Services Communications program
Excellent verbal/written communication skills

Job Duties:

Able to respond to incidents of crisis and determine avenues for assistance.
Able to utilize multiple software’s at once, CCTV, access control, mass notification
Ability to absorb information from different platforms, analyze and make decisions
Create and update activities in excel based Dispatch for ongoing calls and incidents in a timely fashion
Use Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate
Place fire alarm systems on disregard upon the request of approved contractor work and Conestoga Facilities
Answer security related calls and dispatch guards to assist and/or investigate
Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question
Dispatch guards to corresponding calls to their respective zones
always Maintaining professionalism as VPs and management will be working in the same building as dispatch.
Contact and update the on-call contacts when and if needed
Keep track and monitor the location of all guards
Have a strong understanding of Conestoga's rules and policies
Be knowledgeable on the layout of the campus, i.e., knowing the correct laneways
Liaise with various agencies including 911 emergency call centre, WRPS non-emergency, and fire department designated to each city WFD, KFD, CFD, GFD and BFD. for Waterloo, Kitchener, Cambridge, Guelph and Brantford non-emergency
Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc.
Liaise with other Conestoga departments and stakeholders (facilities, IT, residence, etc.) to ensure effective and timely response

This is an exciting opportunity for a skilled Lead Dispatcher to join our team. We offer competitive pay and benefits, including health insurance. If you have the qualifications and skills required for this position, we would love to hear from you. Apply today!

"Paragon Security is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request and all reasonable measures will be taken to accommodate the needs of the applicant through the interview process and while employed.”

Job Types: Full-time, Permanent

Pay: $23.46 per hour

Benefits:

Dental care
Extended health care
Flexible schedule
On-site parking

Application question(s):

Do you have an Ontario Driver's License? Please specify if you have G1, G2, or G.
How many years of Security Dispatch do you have?
Do you have any dispatch coordinator experience? Please specify.

Licence/Certification:

Security Guard Licence (required)

Work Location: In person

Quick apply

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Full Time Security Dispatch | Conestoga College

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