Employment Status: Contract >6 months (FT)
✓ Pension ✓ Dental Insurance ✓ Health Insurance
✓ Weekdays
ACTIVENet Associate and Facility Booking Clerk
Competition Number: 23864
Primary Work Location: RIM Park
Posting Status: Internal & External Job Posting
Hourly Range: $36.17 - $45.22 (Band I)
Number of Positions: 1 (Current Vacancy)
Employment Group: Staff Association
Job Status: Temporary Full Time (up to 20 months)
Posting Release Date: June 11, 2026
Hours of Work: 35 hours per week
Posting Closing Date: June 24, 2026
Why work with us:
The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.
Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.
For more information about the City of Waterloo’s Strategic Plan, Vision, Values & Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.
What we offer:
- Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness.
- Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
- A commitment to environmental sustainability as demonstrated in many plans and policies. For example, we are working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
- Certification as a Living Wage Champion with benefits package (extended health and dental care), including paid sick days.
- Defined Benefit Pension Plan (OMERS) eligibility for all employees.
- Up to 10 paid Reservist Leave days per year, with single contribution OMERS buyback option for any unpaid time.
- Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime.
- Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees.
- Substantial internal and external training and development opportunities along with opportunities to get involved and give back to the community.
- Enjoyable employee-wide events, activities, site visits, BBQs to connect with co-workers.
- Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.
…And so much more!
What you will do:
The ACTIVENet Associate and Facility Booking Clerk is responsible for inputting and maintaining program registration information within ACTIVENet, and assisting in the administration, maintenance, troubleshooting, and training related to the ACTIVENet software system; as well as providing support to the Facility Allocation and Booking team. The incumbent demonstrates support for the corporate values and practices fully in supporting the Section, Division and the Community Services Department goals and objectives.
Reporting to the Supervisor, Business Services, your primary responsibilities will include, but are not limited to, the following:
Input and maintain recreation program information in ACTIVENet – for both drop in and registered seasonal programs, including descriptions, session dates, program fees, custom questions and receipt notes.
Create and book facilities in ACTIVENet.
Assist with maintaining all Facility Services POS items, touch screen layouts, terminals.
Assist with maintaining all membership types, fee’s and set up.
Assist with maintaining all system GL accounts, manage account adjustments and payment linking issues, set up & maintain City standards of account practices i.e. taxes, adjustments, refunds, journal entries.
Assist with creating, maintaining, and distribute various reports, such as program registration, membership transactions, and rental permits.
Maintain confidentiality of database initiatives relating to the development of service level changes, program changes and project management/coordination. Manage duplicate accounts, new account creation, and subsidy requirements.
Activate staff accounts and manage access to system, maintain user security controls ensuring daily functionality of the system and integrity of the database.
Troubleshoot and resolve system issues. Email report/receipt issues, run database queries to resolve issues, find alternatives when system is limited to function, payment issues with server, ‘bugs’ in software.
Assist with testing and training of software system upgrades.
Provide system training for all new and current staff, create and maintain training literature.
Respond and oversee online customer inquiries.
Participate in Recreation Services teams providing ACTIVENet expertise, software updates, policy and procedure changes, and system set up requirements.
Additional duties may be assigned .
What you will bring:
Post-secondary diploma in Recreation & Leisure, Business Administration, Computer Science or a related field.
Three (3) years of previous experience working with registration system administration or relevant related work experience.
Thorough knowledge of ACTIVENet, or similar registration system, including user and system administration is preferred.
General knowledge of various recreational activities in relation to the City’s facilities.
Accuracy and attention to detail is essential.
Computer literacy utilizing Microsoft Office (Word and Excel) including the ability to create and modify reports and data queries.
Understanding of computer systems-operational and technical system servers, SQL.
Excellent interpersonal and communication skills to deal effectively with internal and external customers.
Previous experience with facilitation and training.
Demonstrated ability to work collaboratively, independently and in a team environment.
Ability to multi-task and meet deadlines with minimal supervision.
Demonstrated commitment to a team approach regarding work processes.
- A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
- Strong commitment to delivering quality customer service.
- Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.
What we will require:
- A Criminal Record & Judicial Matters Check satisfactory to the City of Waterloo is a requirement for this position.
- Proof of your current and valid certificate(s), licenses and/or educational qualifications, if applicable.
Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):
The City of Waterloo acknowledges that our work takes place on the traditional territory of the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.
Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email [email protected], quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.
Our use of AI during recruitment:
Our applicant tracking system includes artificial intelligence (AI) features, such as tools that highlight relevant work history or suggest potential job matches. These features are built into the system and may be visible to staff. AI does not make any screening or hiring decisions, and all decisions about interviews and hiring are made by City staff in accordance with applicable City policies and procedures.
Staff Association:
Qualified and eligible City of Waterloo Staff Association applicants will be considered first for this posting.
