Kitchener, On Guest service agent Jobs – 7 Openings This Week

Night Auditor / Guest Service Agent
The Barracks Inn —Ancaster, ON
- $19–$20 an hour
- Part-time
- CPR Certification
- Customer service
- No experience needed
- Wellness program
- Dental care
Quick apply
14d
Guest Service Agent
Comfort Inn Cambridge —Cambridge, ON
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick apply
5d
Night Audit Guest Service Agent - Full-time
Hampton Inn & Suites by Hilton —Waterloo, ON
- From $18.10 an hour
- Full-time
- Hospitality
- Customer service
- English
Quick apply
23h
Front Desk Agent
Centurion Asset Management Inc. —Waterloo, ON
- $42,000–$48,000 a year
- Full-time
- Customer service
- Organizational skills
- Communication skills
- Dental care
- Tuition reimbursement
Quick apply
11d
Front Desk Agent - Hampton Inn & Suites Guelph
Hampton Inn & Suites By Hilton - Guelph —Guelph, ON
- From $17.60 an hour
- Full-time
- In-person
- Phone etiquette
- Hotel experience
- Dental care
- Vision care
Quick apply
11d

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Night Auditor / Guest Service Agent
The Barracks Inn —Ancaster, ON
Check-in/check-out hotel guests courteously and efficiently: process all payments according to hotel requirements. Run end of day program and close day.
$19–$20 an hour
Quick apply
14d
Operational Service Representative
Dexterra —Mississauga, ON
Possession of a valid Restricted Area Identity Card (RAIC), and ability to apply for RAIC prior to starting employment. Must be eligible to work in Canada.
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Part Time Guest Service Agent
Rawley Resort, Spa & Marina —Coldwater, ON
Previous experience in a hotel front desk, guest services, or hospitality role. Respond to guest inquiries and resolve concerns with care and attention.
From $17.60 an hour
Quick apply
3d
Guest Service Agent - Sheraton Fallsview Hotel
Sheraton Fallsview —Niagara Falls, ON
Demonstrated reading comprehension ability to assist guests with hotel and local tourism information. Promoting room upgrades, hotel amenities, and local…
$18.20–$18.58 an hour
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Night Auditor / Guest Service Agent

The Barracks Inn
Ancaster, ON

Quick apply

Job details

Part-time | Full-time
14 days ago

Benefits

Extended health care
Wellness program
Dental care
Company events
Employee assistance program
Vision care
On-site parking

Skills

French
CPR Certification
Food handling
Customer service
Food Handler Certification
No experience needed
English
Administrative experience
High school diploma or GED
Front desk
Computer skills
Hotel experience

Full job description

JOB OVERVIEW:

Responsible for the auditing of all charges and postings, correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the Morning Reports. Check-in/check-out hotel guests courteously and efficiently: process all payments according to hotel requirements. Provide information and assistance to guests and visitors. A large portion of the evening is preparing for breakfast to be out for 7am (no previous experience in food handling required).

REPORTS TO: Assistant General Manager

WORK ENVIRONMENT:

Front Desk & Kitchen

Job involves working:

Under variable temperature conditions
Under variable noise levels.
Around dust and/or mite hazards.
Around chemicals.

QUALIFICATIONS

Essential:

High school graduate or equivalent vocational training certificate.
Fluency in English both verbal and non-verbal.
Provide legible communication and directions.
Compute basic arithmetic.
Willing to perform job functions with attention to detail, speed, and accuracy.
Ability to prioritize and organize tasks.
Ability to think clearly, can remain calm, and solve problems using good judgment.
Ability to follow specific directions thoroughly.
Desire to understand guests’ service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.

Desirable:

Previous Night Audit experience
Previous Front Desk experience.
Experience with computers, calculators or word processors.
Ability to input and access information in the property management system/point of sale system/computers.
Certification of previous training in computers.
Previous guest relations training
Fluency in a second language, preferably French.
Certification in CPR.

PHYSICAL ABILITIES

Essential:

Exert physical effort in transporting 5 to 30 lbs.
Endure various physical movements throughout the work areas.
Remain in stationary position for throughout work shift.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of:
All hotel features/services, hours of operation.
All room types, numbers, layout, décor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled daily group activities.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Read the log book daily and record all pertinent information in the log book.
Process adjustments as required.
Operate Property Management System (PMS) and maintain security of system.
Verifies and makes corrections to the Room Rate Report.
Reconcile telephone calls and miscellaneous accounts.
Backup computer system files.
Run Room & Tax verifying that all room rates posted.
Record room statistics.
Run end of day program and close day.
Sign out and brief relief.
Review Night Audit checklist and verify that all work has been completed.
Restock all printers.
Review status of assignments and any follow-up action with on-coming team member.

SECONDARY JOB FUNCTIONS

As instructed by Manager

Job Types: Part-time, Full-time

Pay: $19.00-$20.00 per hour

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
On-site parking
Vision care
Wellness program

Experience:

Front Desk: 1 year (preferred)

Work Location: In person

Quick apply

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guest service agent jobs in kitchener, on

Night Auditor / Guest Service Agent

Guest Service Agent

Night Audit Guest Service Agent - Full-time

Front Desk Agent

Front Desk Agent - Hampton Inn & Suites Guelph

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