Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.
WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.
At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.
Position Vacancy: Information Services – Health Informatics
Position: Full-time Health Informatics (NU)
Hours of Work: 7.5 Hour Shifts - Monday to Friday days but flexibility, overtime, and on-call will be required.
Location: WRHN @ Chicopee (formerly Grand River Hospital, Freeport Campus) & WRHN @ Midtown (formerly Grand River Hospital, KW Campus)
Position Summary :
Health Informatics combines the practices of healthcare, digital technology and information science with the goal of enhanced workflow and health outcomes. Health informatics will support the clinical adoption, optimization and maintenance of the health information system. They will work collaboratively with physicians, clinical teams, other internal stakeholders, external stakeholders, and the digital services department. This role will support report development, clinical standardization, quality and safety in the design, development, implementation, adoption and sustainability of our health information systems in partnership with digital practice, professional practice, physicians and end users at WRHN. The Health Informatician conducts analysis, design, build, implementation and evaluation of process change, information, and communications systems that enhance data validity, workflow and clinical practice. They actively use problem solving methods and patient/family safety principles to enhance individual and population health outcomes. Health Informatics improves patient care by informing clinical practice, and relating information to patient outcomes. The Health Informatician engages clinicians from all health disciplines and builds upon internal and external interdisciplinary relationships in an assessment of current state practices, gaps analysis, risk identification, planning and execution of the future state. They will use their knowledge/expertise in areas such as report writing, data mining, clinical documentation, orders, patient scheduling, lab information systems, surgery/anesthesia, medical imaging, pharmacy, patient registration, and provider orders and documentation. Health Informatics utilize their combined understanding of healthcare delivery and clinical information systems to contribute to a safe and efficient environment for staff and patients at WRHN.
Position Requirements:
· Demonstrate a strong understanding of clinical workflows within the hospital information system (Oracle Millenium)
· Work in collaboration with the other IT staff, professional practice, leadership, clinical programs and services and business departments to enable the electronic hospital information systems to support excellence in clinical and business practices.
· Facilitate communication, collaboration, and understanding between Information Technology, and vendors, clinical professionals at both GRH and SMGH including Allied Health, Nursing, and Physicians, as well as support staff, as a liaison to clinical programs and services with experience and understanding of clinical workflows, patient registration, and patient scheduling.
· Critically evaluate information from a variety of sources (including content experts, clinical applications, databases, practice guidelines, relevant websites etc.) to improve the quality and safety of patient care, and deliver relevant information to clinicians.
· Promote information access and advocate for the use of current and innovative information and communication technologies, to support clinical decision making.
· Identify, report and assist in troubleshooting and fixing system process, function and workflow issues.
· Key participants in the build, testing, issue resolution, implementation, and evaluation of clinical information systems, working with and representing clinical needs, workflow and practice.
· Main point of contact for clinical systems vendor support to identify, report, and lead or assist in troubleshooting and resolving system process and function issues such as error messages, and system issues in accordance with IT policies and procedures.
· Utilize influencing ability to involve the right people at the right time to achieve user defined clinical and business requirements and goals aligned with the organizations objectives.
· Participate in integrated change control process.
· Contribute to the development/configurability of systems and design related to clinical workflows.
· Work collaboratively with internal and external stakeholders to problem solve and continually improve clinical workflow, patient safety and quality through the electronic hospital information system to meet the professional practice, legislative, regulatory, quality, data reporting, and workflow practices of the healthcare organization and governing bodies.
· Provide quantitative/statistical data analyses, which may include system adoption metrics, trending, privacy analysis, benchmarking, business case preparation, forecasting, regression analysis etc. that link to safety, quality and patient outcomes.
Position Qualifications:
· Diploma/degree in healthcare related discipline (Required)
· Bachelor's degree in Health Informatics, Computer/Data Science with healthcare systems experience (preferred)
· Minimum of 2 years of current experience in Health Informatics or related field with experience in an acute care hospital setting and a thorough knowledge of, and experience in healthcare delivery and workflows.
· Proficient with MS Office Suite including MS word and Excel
· Proven experience with report writing and database knowledge. Cerner Command Language (CCL) knowledge is an asset.
· Demonstrated knowledge and application of change management theory
· Good attendance record.
· Experience with the Cerner Millennium suite of products.
· Other requirements: Familiarity with time and project management, change management, technical writing, and ITIL methodology is an asset.
Application Instructions:
EMPLOYEES OF WRHN MIDTOWN & CHICOPEE ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING INFOR.
Where applicable, as per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.
WRHN is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.
International Applicants
If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.
