Kitchener, On Senior it technician Jobs – 3 Openings This Week

Senior IT Service Desk Technician
Reis Informatica Inc. —Kitchener, ON
- Full-time
- Azure
- Microsoft Office
- SharePoint
- Dental care
- Paid time off
Quick apply
3d
Senior IT Service Desk Technician
Reis Informatica Inc. —Kitchener-Waterloo, ON
- Full-time
- Azure
- Microsoft Office
- SharePoint
- Dental care
- Paid time off
Quick apply
3d

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Senior IT Service Desk Technician
Reis Informatica Inc. —Kitchener, ON
If you dislike documentation or ticket hygiene, this role is not a fit. Troubleshoot and resolve complex issues across cloud, server, network, and endpoint…
Quick apply
3d
Senior IT Service Desk Technician
Reis Informatica Inc. —Kitchener-Waterloo, ON
If you dislike documentation or ticket hygiene, this role is not a fit. Troubleshoot and resolve complex issues across cloud, server, network, and endpoint…
Quick apply
3d

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Senior IT Service Desk Technician

Reis Informatica Inc.
Kitchener, ON

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Extended health care
Dental care
Paid time off
On-site parking

Skills

Microsoft Windows Server
Azure
iOS
Microsoft Office
DNS
SharePoint
Active Directory
Driving Licence

Full job description

Job Title
Senior Service Desk Technician

Location
Kitchener, ON,

Role Overview
You are a senior technician who thrives in a fast-moving service desk environment. You handle real client issues every day, not just edge cases. You respond, troubleshoot, fix, document, and move on to the next problem without losing quality.

This role is part of our main Service Desk team. The work is primarily reactionary client support, with the expectation that you apply senior-level thinking to every ticket you touch.

You are trusted to do things properly the first time.

What You Will Do
You will:

Respond to client service requests and incidents as part of the Service Desk
Troubleshoot and resolve complex issues across cloud, server, network, and endpoint systems
Execute and support on-prem to Microsoft 365 email migrations and setups
Support Microsoft cloud environments and identity systems
Assist clients with MFA rollout, troubleshooting, and adoption
Support Apple, Windows, and mobile environments
Maintain accurate, detailed ticket updates and documentation
Follow and enforce IT best practices consistently
Desktop and application support
Maintain technical documentation, create how-to procedures for future use
Go to client offices if required

Technical Expertise Required
You must be highly skilled in:

Microsoft 365, Office 365, Entra ID, Azure
Windows Server, Active Directory, DNS
On-prem to Microsoft 365 email migrations
SharePoint, OneDrive, Google Workspace
MFA systems and client support
Firewalls, switches, routers, Cisco and Meraki equipment
Enterprise and SMB WiFi systems
File servers and storage
macOS, iOS, iPhone, iPad
Android devices

You are expected to understand root cause, not just symptoms.

Service Desk Expectations
You:

Keep tickets updated in real time
Document clearly and consistently
Leave environments better than you found them
Communicate clearly with clients by phone and in person
Manage your time and priorities without constant oversight

If you dislike documentation or ticket hygiene, this role is not a fit.

Experience Profile

Senior-level IT experience required
Prior MSP experience strongly preferred
Broad generalist skill set with deep hands-on experience

Professional Mindset
You:

Are curious and driven to figure things out
Test changes before deploying them
Care about standards, structure, and best practices
Take ownership of your work and your communication

Having a home lab is an asset. We can help you build one.

What We Offer

Competitive compensation
Benefits package
Paid time off
A team that values doing things properly

Hiring Process Notice
AI-based tools will be used to assist in screening and evaluating candidates as part of our hiring process.

Job Types: Full-time, Permanent

Benefits:

Dental care
Extended health care
On-site parking
Paid time off

Experience:

IT: 10 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

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