kitchener waterloo, on desktop support technician Jobs – 7 Openings This Week

Help Desk Technician III
Camis —Guelph, ON
- $50,000–$58,000 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Dental care
Quick apply
Desktop and System Support Technician, Junior
Linergy Manufacturing Inc. —Guelph, ON
- $60,000–$75,000 a year
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's
Quick apply
user support technician
G&T Consulting —Cambridge, ON
- $37 an hour
- Part-time
- English
- Dental care
user support technician
Audcomp —Ancaster, ON
- $36 an hour
- Temporary
- Computer Science
- PMP
- English
- Dental care
- Vision care
IT Technician
Stratford Festival —Stratford, ON
- $44,200–$50,000 a year
- Weekends as needed
- Customer service
- Windows
- Analysis skills
- Employee assistance program
8d

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Help Desk Technician III

Camis
Guelph, ON

Quick apply

Job details

Full-time

Benefits

RRSP match
Dental care
Paid vacation

Skills

LAN
Technical support
VMWare
Leadership
Communication skills
Active Directory
Driving Licence
Help desk

Full job description

Camis is a recognized industry leader in reservation and park management technology. We connect people to a world of memorable experiences through our robust, user-friendly reservation software and best-in-class call center services. Trusted by over 1,300 government-operated parks, campgrounds, harbors, and marinas across North America, Camis is dedicated to delivering innovative solutions that make it easier for visitors to discover, book, and enjoy the most beautiful landscapes.

We believe work should be fun, fulfilling, and flexible—and we’re looking for friendly, motivated people to join us!

Learn more at www.camis.com

Now Hiring: Help Desk Technician III

About the Role

We’re looking for a skilled and experienced Help Desk Technician III to provide advanced technical support and leadership across our help desk operations. This role is a key escalation point for complex issues, major incidents, and system outages, supporting both clients and internal teams.

You’ll bring strong technical expertise, calm decision-making under pressure, and a collaborative approach to solving problems and improving support quality.

What You’ll Do

Resolve complex software, systems, and network issues for clients and internal staff
Troubleshoot LAN, WAN, and other IT environments
Lead response efforts during major incidents and system outages, coordinating support and communication
Analyze recurring or high-impact issues and drive root-cause solutions
Review tickets for quality, accuracy, and resolution efficiency, providing feedback where necessary
Triage incoming requests, monitor SLAs, and provide backup phone/chat support
Provide ongoing guidance and mentoring to Tier 1 and Tier 2 team members
Conduct on-site customer visits for upgrades, maintenance, and troubleshooting
Travel may be required for up to two weeks at a time

What You Bring

Valid G driver’s license with a clean driver’s abstract
2–3 years of higher-tier (Tier 2+) technical support experience
Strong troubleshooting and problem-solving skills across software, systems, and networks
Proven ability to manage high-pressure incidents or outages
Excellent communication, documentation, and technical leadership skills
Experience with Active Directory / Entra ID and identity management tools
Familiarity with VMware, Windows 365, and virtualized environments
Experience supporting mobile device management (MDM) solutions

Why Join Us?

Be a senior technical voice and escalation expert
Work with diverse technologies and real-world challenges
Collaborate with a supportive, knowledgeable team
Make a direct impact on service quality and system reliability
Health and dental benefits
RRSP matching
Generous paid vacation
Active Living and Camping benefit
Transit pass subsidy
Professional development

Ready to start your journey with us? Apply today and join a team that values growth, flexibility, and fun!

Camis is committed to fostering a culture that celebrates diversity and inclusion with an intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable for promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.

Quick apply

Refine Your Search

desktop support technician jobs in kitchener waterloo, on

Help Desk Technician III

Desktop and System Support Technician, Junior

user support technician

user support technician

IT Technician

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