FRONT OFFICE SUPERVISOR
Come and work on an awe-inspiring property with views of the Salish Sea and 22 acres of tranquil forest, the Grotto Spa voted #1 Spa in Canada, 2 award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive Resort recreation program, 3 kms of sandy beach and the warmest ocean swimming waters in Canada. Tigh-Na-Mara is a wonderful place to play and to work.
JOB SUMMARY
Reporting to the Assistant Rooms Director, the Front Office Supervisor supports daily Front Office operations by overseeing Guest Service Agents, assisting with reservations, check-ins/check-outs, and ensuring exceptional guest service standards are upheld. This role assists with training and team support, and is the first point of contact for escalated guest concerns.
WHAT TIGH-NA-MARA OFFERS YOU!
- Competitive wages and benefits.
- Comprehensive training and development opportunities
- Opportunities for internal growth and promotion
- Team Member perks and discounts for the resort, including Pines gift shop, Cedars restaurant, and the Grotto Spa!
- Access to all resort amenities (including pool and fitness facilities)
- A supportive and inclusive work environment
- The opportunity to work with our amazing team!
RESPONSIBILITIES
- Supervise and support Guest Service Agents
- Assist with reservations, check-ins, and check-outs
- Handle escalated guest concerns professionally
- Complete daily supervisory checklists and administrative tasks
- Support cash handling and reconciliation
- Liaise with the Sales Team on group business
- Support training, mentoring, and coaching of team members
- Cover breaks and support daily coverage needs
- Occasional overnight Duty Manager shifts (asset)
- Other duties as assigned
- Support coverage of breaks, including at the Front Desk
- Carry the Emergency Phone (if First Aid certified)
- Ability to cover occasional overnight Duty Manager shifts is considered an asset
- Support training, mentoring, and coaching for new and existing team members
- Projects and other duties as assigned
QUALIFICATIONS
- Previous Front Office / guest service experience in a hotel or resort environment required
- Strong leadership, communication, and multitasking skills
- Strong computer skills and attention to detail
- High level of professionalism and guest service focus
- Upon successful completion of the three-month probationary period, incumbent will be required to complete First Aid Level 3
Full Time, Varied, Evenings, Weekends & Holidays
We offer competitive pay rates, opportunities for career growth, and a positive work environment in a DEI and sustainability focused environment. If you have a passion for hospitality and enjoy working in a fast-paced environment within a beautiful Oceanside location. Apply now to join our team as a Front Office Supervisor.
Please apply below with an up-to-date resume. No phone calls or in-person applications please.
Pay Rate $24.70 – 29.40 CAD
Job Types: Full-time, Permanent
Pay: $24.70-$29.40 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care
Application question(s):
- Do you currently reside within commuting distance to Parksville, BC?
Work Location: In person
