lake louise, ab guest service manager Jobs – 26 Openings This Week

Front Office Manager
Lake Louise Inn —Lake Louise, AB
- $69,000 a year
- Full-time
- Customer service
- Hotel
- Front desk
- Wellness program
- Dental care
Quick apply
Front Desk Supervisor - Mountaineer Lodge
Vantage Hotels —Lake Louise, AB
- $21–$23 an hour
- Full-time
- Hotel
- Hotel experience
Quick apply
2d
Guest Services Supervisor
FAIRMONT —Lake Louise, AB
- $27.68 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
Assistant Manager
Holiday Inn Express Golden —Golden, BC
- $19–$24 an hour
- Full-time
- Cashiering
- Supervising experience
- Cash handling
- Dental care
Quick apply
2d
Advisor, Guest Experience
CMH Heli-Skiing —Alberta
- Weekends as needed
- CRM software
- Hospitality
- Sales
- Dental care
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Alberta
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Specialist, Heli-Sales
CMH Heli-Skiing —Alberta
- Weekends as needed
- Hospitality
- Sales
- Microsoft Office
- Dental care
Retail Area Manager
Canna Cabana —Alberta
- Full-time
- Word processing
- Writing skills
- Basic math
4d
Assistant Hotel Manager/ Front Desk Manager ( relocate to Lake Louise, AB)
Mountaineer Lodge —Alberta
- $24–$26 an hour
- Weekends as needed
- Customer service
- Hotel
- Supervising experience
- Dental care
- Life insurance
Quick apply
4d
Assistant Royal Service Manager
FAIRMONT —Lake Louise, AB
- Full-time
- Management
- Hotel
- Analysis skills
- Dental care
- Vision care
Quick apply
front desk manager - accommodation services
Travelodge by Wyndham sportsman lodge Golden. —Golden, BC
- $39.22 an hour
- Full-time
- English
- Hotel
Colleague Services Supervisor
FAIRMONT —Lake Louise, AB
- $27.68 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Dental care
- Vision care
Quick apply
11d
Suite VIP Concierge
FAIRMONT —Lake Louise, AB
- $23.72 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
4d
Lead Admin
Post Hotel & Spa —Lake Louise, AB
- $50,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Hotel
Quick apply
5d
Operations Coordinator, Golden Skybridge Adventure Park
Pursuit Collection —Golden, BC
- Full-time
- Hospitality
- Microsoft Outlook
- Management
Whitehorn Bistro - Restaurant Manager
The Lake Louise Ski Area Ltd —Lake Louise, AB
- $55,000–$60,000 a year
- Full-time
- Customer service
- Supervising experience
- Restaurant
Quick apply
Bellperson (Seasonal)
FAIRMONT —Lake Louise, AB
- $24.16 an hour
- Weekends as needed
- CPR Certification
- Hotel
- First Aid Certification
- Dental care
- Vision care
Quick apply
FOOD AND BEVERAGE OPERATIONS MANAGER (Restaurant Manager)
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection —Canada
- Full-time
- Hospitality
- Hotel
- Business
- Disability insurance
- Dental care
Quick apply

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Front Office Manager

Lake Louise Inn
Lake Louise, AB

Quick apply

Job details

Full-time

Benefits

Extended health care
Wellness program
On-site gym
Dental care
Discounted or free food
Company events
Employee assistance program
Vision care
On-site parking

Skills

Customer service
Hospitality Management
Front desk
Office management
Business
Communication skills
Hotel experience

Full job description

THE PROPERTY

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value the diversity of our employees and want each of them to experience a welcoming atmosphere that delivers respect, compassion and professionalism. We believe that diversity creates memorable experiences every day for both our staff and guests during their time at Lake Louise Inn.

WHY US?

Full Time Team Members receive subsidized, furnished, private room with internet, cable and utilities included.
Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
Subsidized Gym Membership & Fitness classes at local recreation centre.
Group Benefit Plan (Health, Dental, Vision) offered at 4th month of employment for Full Time Team Members.
Employee travel program with preferred room rates at Atlific Hotels.
Discounts on Food & Beverage at 3 onsite restaurants.
Be part of a culture that believes in developing talent & promoting from within.

DETAILS

Located in Lake Louise
Valid Canadian Work-Permit Required for International Applicants
Full-time position, average of 40 hours per week

SUMMARY

Reporting to the Hotel Manager, the Front Office Manager is responsible for providing friendly and accurate service to guests, as well as ensuring a smooth operation of the Front Desk and Reservations Teams. This is a hands-on position and requires a high amount of guest interaction, where the Front Office Manager will be required to assist the Guest Service Agents and work on the Front Desk throughout their shift.

RESPONSIBILITIES

· Perform duties associated with the Front Office including but not limited to check in, check out, reservations, guest relations, concierge and switchboard

· Resolve guest issues during and post stay while ensuring guest satisfaction

Actively review and act on feedback received from guests via booking websites, and other sources to ensure guest satisfaction and maintain a positive image of the Hotel

· Hire, train, and lead Guest Service team (Front Desk, Reservation, and Night Audit) in order to maintain the desired level of service and in line with the Hotel’s service standards

Conducts performance reviews, progressive discipline, and ongoing feedback & development with Department Members

· Complete scheduling and payroll

· Ensure Reservations and Front Desk team complete month end duties

· Complete Star Report (Revenue Management Data entry)

Audit and follow up on Oculus secret shopper results
Ensure that Department Members are fully aware of internal programs and promotions, selling strategies and are always informed with up-to-date information
Supervise the billing and cash processes to ensure compliance with company standards
Manage group files and no shows, and ensure all departments are aware of their details
Communicate and coordinate with other departments within the hotel, particularly Housekeeping and Maintenance
Point of contact in event of an emergency
Keep the Front Desk till balanced and stocked with change

· Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times

· Participate in department employee satisfaction events

· Answer enquiries regarding hotel services, and services available in the community

Ensure that front desk and lobby area are clean

· Hold regular meetings with Department Team Members

· Assist Housekeeping by completing rooms check and selecting sections of the hotel to block

· Spot check reservations and rate overrides to ensure job tasks are completed correctly

· Monitor rooms inventory, types and categories

· Other duties as assigned by Hotel Manager

QUALIFICATIONS

5+ years experience as a Front Office Manager, or Assistant FOM in a similarly sized property
Preference for candidates with a 2 year or more Hospitality or Business Diploma/Degree
Excellent communication, interpersonal, administration, and communication skills
Knowledge of foreign languages is an asset
Opera experience preferred
Ability to work different shift hours, including overnight shifts
Energetic, flexible, hands-on individual with initiative and integrity
Ability to work under pressure in a fast-paced work environment
Friendly and pleasant demeanour

Job Type: Full-time

Pay: $69,000.00 per year

Benefits:

Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Vision care
Wellness program

Application question(s):

Are you willing to relocate or be able to reliably commute to Lake Louise, AB for this position?

Experience:

Front Office Management: 5 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

guest service manager jobs in lake louise, ab

Front Office Manager

Front Desk Supervisor - Mountaineer Lodge

Guest Services Supervisor

Assistant Manager

Advisor, Guest Experience

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Specialist, Heli-Sales

Retail Area Manager

Assistant Hotel Manager/ Front Desk Manager ( relocate to Lake Louise, AB)

Assistant Royal Service Manager

front desk manager - accommodation services

Colleague Services Supervisor

Suite VIP Concierge

Lead Admin

Operations Coordinator, Golden Skybridge Adventure Park

Whitehorn Bistro - Restaurant Manager

Bellperson (Seasonal)

FOOD AND BEVERAGE OPERATIONS MANAGER (Restaurant Manager)

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